نزار المنصر

Somewhere Restaurant, Solitaire, INDPT
- Lead daily operations for 120-seat high volume casual dining restaurant, serving 400+ customers daily, supervising team of 36 front-of-house staff across Breakfast, lunch and dinner services
- Achieve consistent 4.9/5 customer satisfaction rating on Google Reviews and TripAdvisor through implementation of service excellence standards and staff coaching
- Lead operations for 4 outlets from pre-opening through full launch, ensuring efficient setup and execution.
- Lead pre-opening procedures for Somewhere branches (Bujairi, Riyadh Front and Solitaire), , including FOH layout setup and staff training to align with brand S.O.Ps.
- Managed recruitment for multiple branches, aligning staffing with operational needs. Managed and enhanced the restaurant's image, driving customer satisfaction and brand reputation.
- Managed event operations for high-profile seasons, adhering to DGDA Protocol & RCU
- Coordinated daily operations, including monthly reports and P&L statements, while minimizing waste and optimizing resource management.
- Completed performance evaluations and supervised staff to ensure the completion of daily duties.
- Resolved customer complaints efficiently and delivered superior Food & Beverage service.
- Minimized waste and maintained inventory and par stock levels to ensure operational efficiency.
- Conducted regular product quality reviews and internal audits for BOH compliance.
- Ensured compliance with food safety regulations and conducted regular product quality reviews.

The Groves - Zodiac Restaurant - SIHAMCO - Diplomatic Area
- Lead team of 45 employees in achieving branch sales goals and KPIs.
- Managed branch operations, overseeing budgeting and inventory control to maintain financial integrity.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Lead operations for the groves outlets from pre-opening through full launch, ensuring efficient setup and execution.
- Lead pre-opening procedures for Zodiac Restaurant including FOH layout setup and staff training to align with brand S.O.Ps.
- Resolved customer complaints swiftly, enhancing guest satisfaction and ensuring high-quality Food & Beverage service.
- Minimized waste and maintained inventory and par stock levels to ensure operational efficiency.
- Conducted regular product quality reviews and internal audits for BOH compliance.
- Planned and executed successful events, ensuring seamless coordination and execution.
- Lead successful marketing campaigns to promote branch services and drive revenue growth.
- Conducted performance evaluations and supervised staff to ensure accountability and meet operational goals.

Dubai Mall -Paul Restaurant
- Managed restaurant P&L, identifying and implementing cost- control measures that boosted profit margins by 15%.
- Oversaw daily operations ensuring adherence to health and safety regulations, maintaining a 100% compliance score in audits.
- Led team of 30 staff, fostering a culture of collaboration and excellence that improved overall productivity.
- Introduced targeted training programmers to improve customer service standards, enhancing customer satisfaction metrics.
- Resolved escalated customer issues efficiently, from initial contact to resolution, maintaining high guest loyalty and return rates.
- Streamlined vendor relations ensuring timely deliveries, enhancing efficiency in operations and inventory management.
- Collaborated with marketing to plan community events, resulting in increased foot traffic.

W Hotel, The Rose & Crown Restaurant - AL Habtoor
- Managed a team of 25 during operations to ensure consistent, high-quality service and adherence to corporate standards.
- Managed high-volume service periods successfully, maintaining quality and customer satisfaction under pressure.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed team rosters to ensure appropriate staffing levels, enhancing service delivery during peak and off-peak hours.
- Conducted performance reviews, offering constructive feedback to support individual development and align team goals.
- Organized staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Implemented team-building activities and regular feedback sessions to foster a positive workplace culture.
- Worked overtime shifts to ensure optimal workflow during busy periods.
- Maintained clean, tidy and organized checkout areas.

Refrom Social & Grill Restaurant, The lakes Club, Dubai

- Managed daily operations with staff briefings, table allocations, and service coordination during high-volume lunch and dinner rushes to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and fostered communication between front and back of house teams to streamline service.
- Lead pre-opening procedures for Reform Social & Grill Restaurant including FOH layout setup and staff training to align with brand S.O.Ps.
- Conducted regular staff training sessions on menu knowledge, dietary requirements, and customer service techniques
- Supervises and trains staff in maintaining cleanliness work areas, public areas, and storage areas
- Demonstrated expertise in food preparation techniques and customer service best practices.
- Demonstrated knowledge of restaurant administration, food preparation and food safety
- Possessed comprehensive knowledge of food and beverage operations, including preparation techniques.
- Demonstrated capability to remain composed under pressure, making quick assessments and implementing effective action plans.
- Managed opening and closing procedures, cash handling, and daily reconciliation processes with 100% accuracy rate.
- Communicated with supervisors and managers about the progress of daily work.
- Communicated regularly with guests to address needs, resolve complaints, and enhance overall satisfaction.
- Demonstrated basic computer skills, effectively using email and internet for communication and research