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تم إلغاء حظر المستخدم بنجاح
Nina Jane أورديلانو, Secretary/ Admin Assistant

Nina Jane أورديلانو

Secretary/ Admin Assistant·Victoria Travels

قطر

بكالوريوس, Tourism

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 10 أشهر

Secretary/ Admin Assistant

أبريل 2018 - حتى الآن

Victoria Travels

الدوحة، قطر

وجدت هذه الوظيفة عبر بيت.كوم

أبريل 2018 - حتى الآن

• Provides the Management with administrative assistance
• Handles communications from clients, managers, and staff
• Assists and directly reporting to the HR Manager
• Acting as a receptionist and/or meeting and greeting clients and redirecting them to where they needed to be.
• Answers all incoming calls and diverting them to appropriate departments/ branches, taking messages and handling correspondence
• In charge of info@victoria-travels.com emails, appropriately redirecting emails to departments/branches
• Coordinates mailshots and similar publicity tasks /sending promotions to travel partners and Corporate clients
• Maintains diaries and arranging appointments
• Prepares & collates documents needed for Tender proposals
• Prepares & collates reports, memos, forms, promotional announcements, and correspondence from the management to the staff, or clients, and suppliers
• Files and updates contact information of employees, corporate clients, suppliers and external partners
• Organizes meetings (producing agendas and taking minutes)
• Implementing new procedures and administrative systems and disseminates information to all staff
• Liaising with relevant organizations, corporate clients, staff and walk in customers.
• Assists HR in recruiting, and scheduling of interviews called by HR and Retail Manager and for Wall Post Data Entry and monitoring and coordinating with staff
• Liaises with drivers for tasks, distribution of supplies, promotional materials, staff pick up /drop off, delivery of documents to corporate clients
• Assists the Accounts Department through procurement : budgeting and purchasing of supplies for branches and checking frequently the levels of office supplies in all branches and get quotations from supplies and place appropriate orders .

مجال الشركة:
وكالات السفر
الدور الوظيفي:
إدارية

Reservations Executive / Sales Support

سبتمبر 2014 - أبريل 2018

DG Ventures - Ireland-based company

الفلبين

سبتمبر 2014 - أبريل 2018

• Assists the Ireland-based bookings team and event managers in providing world-class customer service
• Processes customer orders/requests according to established department policies and
procedures through the provided CRM system.
• Maintains and updates files according to system and procedure for easy access of
documents.
• Does the reconfirming of bookings 2 weeks prior to the events so to ensure high level of
customer satisfaction is maintained after their events, thus creating positive image of the
company and opening more possibilities of business with new and returning customers.
• Does bookings for hotel, restaurants, transportation and activities for events for a group of
people in Ireland.
• Secretarial work (filing, documentation, writing business letters, memos)
• Handles outgoing calls to suppliers for availability and bookings for events
• Deals with suppliers for accommodation, activities, transportation and food for events through
calls and emails
• Manages customer queries/complaints
• Assists in filling the company’s local recruitment or manpower needs in the Philippines

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
السياحة والضيافة

Holidays and Travel Consultant

أكتوبر 2011 - مارس 2014

Cozmo Travel

الدوحة، قطر

أكتوبر 2011 - مارس 2014

• Prepares quotation, itineraries ( custom-made) and costing for the tours
• Negotiates with online and offline suppliers for best rates for clients
• Secretarial work ( filing, documentation, writing business letters, memos)
• Handles incoming and outgoing calls, business calls to companies and schools
• Handles walk-in and corporate customers
• Provides timely and accurate information to the customers
• Processes customer orders/requests according to established department policies and procedures.
• Handles purchase orders and sales agreements
• Manages customer queries/complaints.
• Maintains and updates files according to system and procedure for easy access of documents.
• Attends corporate meetings and takes minutes of the meeting
• Maintains clients’ databases for mailing and communication
purposes.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Inbound- In-charge / Customer Service Representative/ Travel Coordinator

مارس 2010 - سبتمبر 2011

Sky Horizon Tours and Events

الفلبين

مارس 2010 - سبتمبر 2011

• Prepares quotation and costing for the tours
• Secretarial work ( filing, documentation, writing business letters, memos)
• Handles incoming and outgoing calls, business calls to companies and schools
• Handles walk-in and corporate customers
• Provides timely and accurate information to the customers
• Processes customer orders/requests according to established department policies and procedures.
• Handles purchase orders and sales agreements
• Manages customer queries/complaints.
• Maintains and updates files according to system and procedure for easy access of documents.
• Attends corporate meetings and takes minutes of the meeting
• Maintains clients’ databases for mailing and communication
purposes.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

University of San Jose - Recoletos

مارس 2010

مارس 2010

بكالوريوس، Tourism

الفلبين

Skills

Minutes
Expert
Minutes
Expert
Inbound
Expert
Inbound
Expert
Costing
Expert
Costing
Expert
Corporate Meetings
Expert
Corporate Meetings
Expert
SAN
Expert
SAN
Expert
Knowledge in Reservation Systems like Galileo, Amadeus, GTA, DOTW, Rezlive, Whitesands ,TBO Holidays
Intermediate
Knowledge in Reservation Systems like Galileo, Amadeus, GTA, DOTW, Rezlive, Whitesands ,TBO Holidays
Intermediate
Minutes
Expert
Minutes
Expert
Inbound
Expert
Inbound
Expert
Costing
Expert
Costing
Expert
Corporate Meetings
Expert
Corporate Meetings
Expert
SAN
Expert
SAN
Expert

اللغات

الانجليزية
متمرّس
الفيلبينية
اللغة الأم
التاغلوج
اللغة الأم