Gloworld (Shop) Manager
Globacom Nigeria Limited
مجموع سنوات الخبرة :20 years, 10 أشهر
Company synopsis: Globacom Nigeria Limited is a Telecommunication company 100% Nigerian, tasked with the responsibility of delivering telecom services to the Nation. Globacom promotes the development of indigenous telecommunication industry.
4 Dec, 2007 - Date Globacom Nig. Ltd Port-Harcourt, Nigeria
Gloworld (Shop) Manager
* Shop Administration in terms of supervision, coordination, and provisioning of necessary assistance to every personnel in the shop.
* Ensuring a 100% Customer satisfaction.
* Ensuring proper Financial/Sales accounting and documentation.
* Ensuring proper Stock accounting and documentation.
* Responsible for Asset control and management.
* Administering company policies and ensuring strict adherence.
* Responsible for and ensuring proper Float administration and documentation.
* Interfacing between head office and back end.
* Extensive trouble-shooting on all network-related issues.
* Achieving company-set target at all times.
* Recruiting of office support staff.
* Training of all office staff on products and services.
2 July, 2006 - 3 Dec., 2007 Globacom Nig. Ltd. Port-Harcourt, Nigeria
Supervisor/Stock Controller
* Assistant to the shop manager.
* Timely reporting of stock status.
* Reporting of daily sales position.
* Prepared financial records.
* Prepared daily, weekly and monthly summary of sales (stock and value) for each product and sent copies of previous day's sales report to the appropriate quarters as at when due.
* Responsible for stock inventory and ensuring a zero-audit complaint.
* General safe-keeping.
3 May, 2004 - 1 July, 2006 Globacom Nig. Ltd Port-Harcourt, Nigeria
Gloworld Executive
* Information dissemination to customers on all products and services.
* Complaint resolution within stipulated turn-around-time.
* Escalation of unresolved issues to the appropriate quarters.
* Documentation of resolved and unresolved issues.
* Actualized sales of company products and reconciled cash/invoice.
* Adequate and satisfactory attention to customers.
* Generated and submitted sales reports to the shop manager on a daily basis.
* Implemented company procedures and practices to eliminate/minimize cost and losses.
* Ensured sales targets were met.
6 Aug.2003 - 1 May, 2004 Globacom Nig. Ltd Lagos, Nigeria
Customer Care Representative (Call Centre)
* Over-the-phone handling of customer enquiries and resolution of complaints.
* Level one trouble shooting
* Escalated un-resolved queries to the back office for level two trouble-shooting.
* Interfaced between the company and her customers.
* Gave referrals to the nearest Gloworld for authentication level two where applicable.
Summary 1993-1997 Abia State University Uturu, Okigwe * B.A, English Language (Major)
1989-1991 Federal Government College Port-Harcourt, Rivers State * Secondary School Certificate Examination (SSCE)
1985-1988 Union Secondary School. Ibiaku, Itu * Junior Secondary School Certificate Examination (JSCE)