Teletech Customer Care Management
Total years of experience :9 years, 3 Months
Teletech Customer Care Management
Levels 1&2 Robinson's Place Ortigas Avenue Extension, Cainta Rizal
Interim Team Lead Sept. 12, 2012 - Nov. 27, 2013
PLCM Project Analyst - Process Improvements June 01, 2012 - Sept. 10, 2012
Six Sigma: STEP White Belt Certification September 4, 2012
Teletech Customer Care Management
Levels 1&2 Robinson's Place Ortigas Avenue Extension, Cainta Rizal
CTS Champ - Customer Satisfaction Coach (Telstra - Australia) Oct. 01, 2011 - May 29, 2012
Adaptive Coaching Model November 24, 2011
Teletech Customer Care Management
Levels 1&2 Robinson's Place Ortigas Avenue Extension, Cainta Rizal
Quality Assurance Specialist Dec. 17, 2010 - Sept. 30, 2011
Technical Support Levels 1 & 2 Jan. 17, 2009 - Dec. 17, 2010
Unique Interaction Asia Inc., / PYNK Global Inc.
(Communications R Us - CRU Australia)
Unit 1416 AIC Tower ADB Avenue Origas Center Pasig City
Senior Sales Consultant / Team Lead / Trainer May 25, 2006-August 15, 2008
California Pizza Kitchen
Glorieta 3 Ayala Center, Makati City
Server / Wait Staff Sept. 01, 2005-Feb. 28, 2006
Pier One Bar & Grill Restaurant
The Fort Square, Bonifacio, Global City, Taguig City
Waiter/Receptionist July 18, 2003 - Dec. 18, 2004
Training/Seminar:
Pamantasan ng Lungsod ng Pasig 2000-2004 Bachelor of Science in Hotel and Restaurant Management
Santa Cruz Institute 1995-1997
Pili Capital Educational Center Inc. 1993-1995 Secondary level Education
Dadiangas South Central School 1987-1993 Primary level Education *Reference and Company Portfolio are readily available upon request. I hereby certify that the information stated above are true and correct to the best of my knowledge. NOEL B. FABRICANTE