Operations Team Leader / HR / PA
Meylas - AFOC
Total years of experience :4 years, 9 Months
- - Managed the overall operations at the Meylas Restaurant in line with procedures of Armed Force officers club
- Identify and screen prospective candidates, coordinate interviews and handle the recruitment process
Until induction and onboarding is complete.
- Coordinate with PRO for all legal documentations, staff visas etc.
- Handle staff grievances in an ethical manner and promote good employee relations
- Assist and Represent the Owner (Sheikha Al Kaabi) at all meetings for discussions and negotiations
- Negotiate pricing, prepare tariffs for queries for all indoor / outdoor events;
- Review and follow up on events handled; Supervision of service to be in line with the Quality Standards.
- Planning and implementing an internal office expansion, which included :
o Negotiation and obtaining quotes for pre approvals from suppliers
o Coordination with local and US based office for action plans and follow up on projects
o Inventory check and stock taking of all office supplies, material and FFE
- Preparation of invoice tracking and purchase order submissions, with proper channeling for approvals
- Preparation of VP’s costs and petty cash for submission on SAP for claims
- Handle all the day to day duties assigned, such as medical insurance renewal processes, Etisalat/DU coordination, among other tasks.
CLIFTON INTERNATIONAL HOTEL | Fujairah (May 2011 - March 2015)
(Coral Suites Hotel / East Coast International Hotel)
FRONT OFFICE SUPERVISOR - CUSTOMER SERVICE OFFICER:
• Resolved customer complaints by identifying problems and taking appropriate corrective action - resulted in 50% increase in department’s efficiency
• Demonstrated professional etiquette and manners when interfacing with customers which
Resulted in improved customer feedback.
• Improved efficiency of customer service department by providing training for new hires and setting up training materials.
• Promoted to Front office supervisor for my commended services in multitasking between front office and sales.
• Developed a customer base during the year 2013-2014 through delivery of quick service and also initiated online bookings ensuring 100% customer booking satisfaction.
HR & TRAINING EXECUTIVE
• Increased efficiency by designing and implementing new training process for the new recruits; Introduced FFS (Standard operating procedures of HMH) to the various departments of the Coral Suites Hotel, Fujairah.
• Brought company’s HR policies into 100% compliance with standardized human resource processes.
• Developed a series of successfully interactive orientation programs for the benefit of training new hires.
• Recognized for high level of success in carrying out induction programs
• Received excellent performance evaluations
• Lowered costs by identifying and implementing new benefit plans and negotiation for staff welfare
ADMINISTRATIONS / SALES & MARKETING COORDINATOR
• Created a new method of data processing for cost effective planning, implementing and managing customer relationship management system for the sales and marketing department.
• Implemented a record management system for the department.
• Prepared presentations and reports on the functions of the hotel; Took on the responsibility to draft business proposals and prepare pre-qualification standard package for new business opportunities.
• Successfully assisted in planning and organizing the Harley Davidson Rally meet at the Marine club (from Planning to completion) as The Coral Suites Hotel sponsored event.
• Actively participated and coordinated in the Arabian Travel Market exhibitions in year 2012/2013/2014
BA (Hons), June 2012, IHM- A Aurangabad, India (affiliated to University of Huddersfield) • Hospitality Management Research & Coursework in Hospitality & Tourism Management Research & Coursework in HR & Organizational Behavior Research & Coursework in Travel & Tourism Research & Coursework in Marketing & Advertising Research & Coursework in Business, Economics & Organizational development