Noemi Hersano, cleaning supervisor

Noemi Hersano

cleaning supervisor

avafina organics

البلد
الفلبين - Manila
التعليم
دبلوم, Hospitality management
الخبرات
4 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 9 أشهر

cleaning supervisor في avafina organics
  • كندا - Coquitlam
  • أشغل هذه الوظيفة منذ أغسطس 2022

I am Cleaning Supervisor plays a crucial role in ensuring that all cleaning operations within a facility or organization are carried out efficiently and effectively. Heres some of the descriptions in my job position
Supervision and Coordination: I am responsible for overseeing the work of cleaning staff, assigning tasks, and ensuring that all areas are cleaned according to schedule and standards.Training and Development: I train new cleaning staff on proper cleaning techniques, equipment usage, safety procedures, and company policies. Additionally, they provide ongoing coaching and development to existing staff to maintain high standards of cleanliness.Scheduling and Resource Management: creating cleaning schedules, ensuring adequate coverage for all shifts and areas. I also manage cleaning supplies and equipment inventory, ordering supplies as needed and ensuring that equipment is properly maintained.Quality Control and Inspection: conducting regular inspections of cleaned areas to ensure they meet quality standards and cleanliness expectations. address any deficiencies or issues promptly and implement corrective actions as necessary.Health and Safety Compliance: I ensure that cleaning staff adhere to all health and safety regulations and guidelines, including proper handling of cleaning chemicals, use of personal protective equipment, and safe operation of equipment.Communication and Reporting: Communicate regularly with management and other departments to coordinate cleaning activities, address any concerns or special requests, and provide updates on cleaning operations. They also prepare reports on cleaning activities, performance, and any incidents or accidents that occur.Customer Service: In settings such as hospitality or commercial facilities, Cleaning Supervisors may interact with clients, guests, or tenants to address cleaning-related issues, respond to feedback or requests, and ensure a high level of customer satisfaction.Problem Solving and Conflict Resolution: I handle any conflicts or disputes among cleaning staff, address employee grievances, and resolve issues that may arise during cleaning operations or interactions with clients or other staff members.
Overall, Cleaning Supervisor plays a vital role in maintaining cleanliness, hygiene, and orderliness within a facility, ensuring a safe and pleasant environment for occupants, guests, or customers.

cleaning supervisor في Surecare cleaning service LTD.
  • كندا - New Westminster
  • ديسمبر 2021 إلى أغسطس 2022

I am Cleaning Supervisor plays a crucial role in ensuring that all cleaning operations within a facility or organization are carried out efficiently and effectively. Heres some of the descriptions in my job position
Supervision and Coordination: I am responsible for overseeing the work of cleaning staff, assigning tasks, and ensuring that all areas are cleaned according to schedule and standards.Training and Development: I train new cleaning staff on proper cleaning techniques, equipment usage, safety procedures, and company policies. Additionally, they provide ongoing coaching and development to existing staff to maintain high standards of cleanliness.Scheduling and Resource Management: creating cleaning schedules, ensuring adequate coverage for all shifts and areas. I also manage cleaning supplies and equipment inventory, ordering supplies as needed and ensuring that equipment is properly maintained.Quality Control and Inspection: conducting regular inspections of cleaned areas to ensure they meet quality standards and cleanliness expectations. address any deficiencies or issues promptly and implement corrective actions as necessary.Health and Safety Compliance: I ensure that cleaning staff adhere to all health and safety regulations and guidelines, including proper handling of cleaning chemicals, use of personal protective equipment, and safe operation of equipment.Communication and Reporting: Communicate regularly with management and other departments to coordinate cleaning activities, address any concerns or special requests, and provide updates on cleaning operations. They also prepare reports on cleaning activities, performance, and any incidents or accidents that occur.Customer Service: In settings such as hospitality or commercial facilities, Cleaning Supervisors may interact with clients, guests, or tenants to address cleaning-related issues, respond to feedback or requests, and ensure a high level of customer satisfaction.Problem Solving and Conflict Resolution: I handle any conflicts or disputes among cleaning staff, address employee grievances, and resolve issues that may arise during cleaning operations or interactions with clients or other staff members.
Overall, Cleaning Supervisor plays a vital role in maintaining cleanliness, hygiene, and orderliness within a facility, ensuring a safe and pleasant environment for occupants, guests, or customers.

front desk associate في Surecare Cleaning Services LTD
  • كندا - New Westminster
  • يونيو 2021 إلى ديسمبر 2021

A front desk associate typically welcomes guests, checks them in/out, handles reservations, answers phone calls, assists with inquiries, and ensures a smooth guest experience. They may also handle administrative tasks and provide information about the hotel or establishment. This role requires strong communication and customer service skills

service crew في firstcore agency
  • الفلبين - Manila
  • يونيو 2019 إلى يناير 2020

I am service crew, also commonly referred to as restaurant or hospitality staff, are the frontline employees responsible for providing excellent customer service in various dining establishments such as restaurants, cafes, fast-food outlets, and catering services. Here's a detailed description of the responsibilities and duties typically associated with the service crew role:Customer Service: Providing exceptional customer service is the primary responsibility of the service crew. This includes greeting customers warmly, taking orders accurately, answering questions about menu items, providing recommendations, and ensuring customer satisfaction throughout their dining experience.Order Processing and Fulfillment: Service crew members process customer orders promptly and accurately, inputting them into the system, and communicating them to the kitchen staff. They ensure that orders are prepared correctly and delivered to the customers in a timely manner.Food and Beverage Preparation: Depending on the establishment, service crew members may be involved in basic food and beverage preparation tasks such as assembling sandwiches, salads, or beverages, and ensuring that they meet quality standards and presentation guidelines.Table Setting and Clearing: Service crew members are responsible for setting up tables with utensils, napkins, and condiments before guests arrive. They also clear tables of dirty dishes, utensils, and glassware between courses and after guests have finished dining.Cash Handling and Payment Processing: Service crew members handle cash, credit card transactions, and other forms of payment accurately and securely. They process payments, issue receipts, and provide change to customers as needed.Cleaning and Maintenance: Service crew members assist in maintaining cleanliness and sanitation throughout the dining area, including wiping down tables, chairs, and countertops, sweeping and mopping floors, and cleaning restrooms. They also ensure that condiment stations are stocked and organized.Teamwork and Collaboration: Service crew members work closely with kitchen staff, managers, and other team members to ensure smooth and efficient operations. They communicate effectively with colleagues to coordinate tasks, address issues, and deliver excellent service as a team.Compliance with Health and Safety Regulations: Service crew members adhere to all health and safety regulations and guidelines, including proper food handling and hygiene practices, safe operation of equipment, and maintaining a clean and safe work environment for themselves and customers.Upselling and Promotions: Service crew members may be responsible for promoting special menu items, meal deals, or promotions to customers to increase sales and enhance the dining experience.Overall, service crew members play a crucial role in creating a positive dining experience for customers by delivering excellent service, maintaining cleanliness and orderliness, and ensuring that all aspects of the dining operation run smoothly and efficiently.

service crew في golden arches development Corp
  • الفلبين - Manila
  • مايو 2018 إلى مايو 2019

am service crew, also commonly referred to as restaurant or hospitality staff, are the frontline employees responsible for providing excellent customer service in various dining establishments such as restaurants, cafes, fast-food outlets, and catering services. Here's a detailed description of the responsibilities and duties typically associated with the service crew role:Customer Service: Providing exceptional customer service is the primary responsibility of the service crew. This includes greeting customers warmly, taking orders accurately, answering questions about menu items, providing recommendations, and ensuring customer satisfaction throughout their dining experience.Order Processing and Fulfillment: Service crew members process customer orders promptly and accurately, inputting them into the system, and communicating them to the kitchen staff. They ensure that orders are prepared correctly and delivered to the customers in a timely manner.Food and Beverage Preparation: Depending on the establishment, service crew members may be involved in basic food and beverage preparation tasks such as assembling sandwiches, salads, or beverages, and ensuring that they meet quality standards and presentation guidelines.Table Setting and Clearing: Service crew members are responsible for setting up tables with utensils, napkins, and condiments before guests arrive. They also clear tables of dirty dishes, utensils, and glassware between courses and after guests have finished dining.Cash Handling and Payment Processing: Service crew members handle cash, credit card transactions, and other forms of payment accurately and securely. They process payments, issue receipts, and provide change to customers as needed.Cleaning and Maintenance: Service crew members assist in maintaining cleanliness and sanitation throughout the dining area, including wiping down tables, chairs, and countertops, sweeping and mopping floors, and cleaning restrooms. They also ensure that condiment stations are stocked and organized.Teamwork and Collaboration: Service crew members work closely with kitchen staff, managers, and other team members to ensure smooth and efficient operations. They communicate effectively with colleagues to coordinate tasks, address issues, and deliver excellent service as a team.Compliance with Health and Safety Regulations: Service crew members adhere to all health and safety regulations and guidelines, including proper food handling and hygiene practices, safe operation of equipment, and maintaining a clean and safe work environment for themselves and customers.Upselling and Promotions: Service crew members may be responsible for promoting special menu items, meal deals, or promotions to customers to increase sales and enhance the dining experience.Overall, service crew members play a crucial role in creating a positive dining experience for customers by delivering excellent service, maintaining cleanliness and orderliness, and ensuring that all aspects of the dining operation run smoothly and efficiently.

الخلفية التعليمية

دبلوم, Hospitality management
  • في Arbutus College
  • ديسمبر 2021

A Bachelor of Science in Hotel and Restaurant Management (BSHRM) is a specialized undergraduate degree program that prepares students for careers in the hospitality industry. Here's a comprehensive description of the program:Core Curriculum: The BSHRM curriculum typically covers a wide range of subjects relevant to the hospitality industry. This includes courses in hospitality management, food and beverage management, lodging management, event planning, marketing, human resource management, accounting, finance, and business law.Practical Training: Many BSHRM programs incorporate practical training components such as internships, externships, or cooperative education experiences. These opportunities allow students to gain hands-on experience working in various aspects of hotel and restaurant operations under the supervision of industry professionals.Specialization Options: Some BSHRM programs offer specialization tracks or elective courses that allow students to focus on specific areas of interest within the hospitality industry, such as culinary arts, hotel operations, event management, tourism management, or food and beverage management.Industry-Relevant Skills: Throughout the program, students develop a diverse set of skills essential for success in the hospitality industry. These may include leadership skills, communication skills, problem-solving skills, customer service skills, organizational skills, financial management skills, and strategic planning skills.Industry Trends and Best Practices: BSHRM programs often emphasize the importance of staying updated on industry trends, emerging technologies, and best practices in hospitality management. Students learn about the latest developments in areas such as sustainability, technology integration, customer experience enhancement, and global hospitality trends.Ethical and Professional Standards: BSHRM programs emphasize the importance of upholding ethical and professional standards in the hospitality industry. Students learn about ethical decision-making, cultural sensitivity, diversity and inclusion, and responsible management practices Industry Connections: Many BSHRM programs have strong connections with the hospitality industry, including partnerships with hotels, restaurants, resorts, event venues, and hospitality organizations. These connections may provide students with networking opportunities, job placement assistance, and access to industry events and conferences.Career Opportunities: Graduates of BSHRM programs are prepared for a wide range of career opportunities in the hospitality industry. They may pursue roles such as hotel manager, restaurant manager, event planner, food and beverage director, catering manager, tourism manager, resort manager, or hospitality consultant. a Bachelor of Science in Hotel and Restaurant Management provides students with the knowledge, skills, and practical experience needed to succeed in the dynamic and diverse field of hospitality management.

بكالوريوس, Bachelor of Science in Hotel and Restaurant Management
  • في BESTLINK COLLEGE OF THE PHILIPPINES
  • يناير 2019

A Bachelor of Science in Hotel and Restaurant Management (BSHRM) is a specialized undergraduate degree program that prepares students for careers in the hospitality industry. Here's a comprehensive description of the program: Core Curriculum: The BSHRM curriculum typically covers a wide range of subjects relevant to the hospitality industry. This includes courses in hospitality management, food and beverage management, lodging management, event planning, marketing, human resource management, accounting, finance, and business law. Practical Training: Many BSHRM programs incorporate practical training components such as internships, externships, or cooperative education experiences. These opportunities allow students to gain hands-on experience working in various aspects of hotel and restaurant operations under the supervision of industry professionals.Specialization Options: Some BSHRM programs offer specialization tracks or elective courses that allow students to focus on specific areas of interest within the hospitality industry, such as culinary arts, hotel operations, event management, tourism management, or food and beverage management. Industry-Relevant Skills: Throughout the program, students develop a diverse set of skills essential for success in the hospitality industry. These may include leadership skills, communication skills, problem-solving skills, customer service skills, organizational skills, financial management skills, and strategic planning skills.Industry Trends and Best Practices: BSHRM programs often emphasize the importance of staying updated on industry trends, emerging technologies, and best practices in hospitality management. Students learn about the latest developments in areas such as sustainability, technology integration, customer experience enhancement, and global hospitality trends.Ethical and Professional Standards: BSHRM programs emphasize the importance of upholding ethical and professional standards in the hospitality industry. Students learn about ethical decision-making, cultural sensitivity, diversity and inclusion, and responsible management practices.Industry Connections: Many BSHRM programs have strong connections with the hospitality industry, including partnerships with hotels, restaurants, resorts, event venues, and hospitality organizations. These connections may provide students with networking opportunities, job placement assistance, and access to industry events and conferences.Career Opportunities: Graduates of BSHRM programs are prepared for a wide range of career opportunities in the hospitality industry. They may pursue roles such as hotel manager, restaurant manager, event planner, food and beverage director, catering manager, tourism manager, resort manager, or hospitality consultant.a Bachelor of Science in Hotel and Restaurant Management provides students with the knowledge, skills, and practical experience needed to succeed in the dynamic and diverse field of hospitality management.

Specialties & Skills

Hospitality
Planning
Food Safety
Customer Service
SEARCHABLE ORNITHOLOGICAL RESEARCH ARCHIVE (SORA)
CAREER DEVELOPMENT
OPERATIONS
PRACTICUM
SAFETY TRAINING
SUPERVISORD

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.


اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Canadian institute of food safety (الشهادة)
تاريخ الدورة:
June 2022
On the job training (تدريب)
معهد التدريب:
icon hotel
تاريخ الدورة:
January 2019
المدة:
300 ساعة
hotel familiarization (تدريب)
معهد التدريب:
boracay tropics
تاريخ الدورة:
June 2018
المدة:
72 ساعة
Food safety for Food Handlers (الشهادة)
تاريخ الدورة:
January 2017
Hotel familiarization (الشهادة)
تاريخ الدورة:
January 2016
Hotel Familiarization (الشهادة)
تاريخ الدورة:
February 2016
Safety of life and sea (الشهادة)
تاريخ الدورة:
January 2017
National Certification Housekeeping 2 (الشهادة)
تاريخ الدورة:
January 2018

الهوايات

  • cleaning
  • Cooking