Administration Assistant to Director
International Monetary Fund - Middle East Center for Economics and Finance
Total years of experience :12 years, 3 Months
Personal assistant to the Center’s Director
Talaat Moustafa Group
(Owner of the Four Seasons Resort Sharm El Sheikh)
Sept. 2008 - Jun. 2012 Sales Manager for the Residential Units at the Four Seasons
Resort Sharm El Sheikh
! Sales for the Residential Villas and Chalets in the Resort.
! Handling owners' requests, complaints..etc.
! Acting as the link between Resort Management from side, owners and owning company from another side.
! Handling as well the rentals of the villas and chalets.
! In charge of helping to settle the maintenance fees that should be
paid by owners every 6 months.
Four Seasons Resort Sharm El Sheikh
Sept. 2004 - Jan. 2006 Sales and Conference Services Manager
! Was transferred to the Four Seasons Resort Sharm El Sheikh,
different title but more or less same job description as mentioned below at the Four Seasons Cairo First Residence.
Four Seasons Hotel Cairo at the First Residence
Mar. 2003 - Aug. 2004 Catering Sales Manager
! Represented the Sales and Conference department on sales calls to corporate and travel companies to market our catering and
conference services and increase the conference and catering
business.
! Handled events from concept development through to implementation.
! Organized, managed and created outside theme events at historical
sites, such as the pyramids, citadel and Manial Palace etc.
! Organized, managed and coordinated large scale weddings and engagement parties both inside and outside the Hotel/Resort.
! Coordinated and handled all in and out of house events for all
types of groups.
! Was a member of the Sales brainstorming teams, responsible for renewing packages, rates, menus and other parts of the sales and
conferences department seeking, development and improvement.
Feb. 2002 - Dec. 2002 Executive Administrative Assistant to the General Manager
! Providing administrative assistance and preparation of business
communication for the General Manager.
! Create and maintain filing system for departmental reports and correspondences.
! Open and examine incoming correspondence, re-routing mail when appropriate and gathering data necessary for response.
! Handling of guest complaints instantly and ensuring guest
satisfaction.
! Process all incoming guest comment cards, including the compilation of the monthly guest comment analysis and ensure
proper distribution of results in a timely manner.
! Handling travel arrangements and reservations for managers and
VIP guests.
! Place reservations on the Hotel's reservations system as necessary within specified guidelines.
May 2000 - Jan. 2002 Marketing Administrative Assistant to the Director of Marketing
! Follow proper payroll procedures for all Sales and Marketing
division.
! Assisting in the accurate typing of correspondence for director of sales and director of marketing.
! Handling contracts and inquiries both for prospect, tentative and definite groups, wholesale and corporate.
! Tracing reservations and amenities.
Sheraton Heliopolis Towers and Casino
Dec. 1999 - Apr. 2000 Sales Executive
Courses and Programs Attended
! Four Seasons Introductory Training Course (6 Parts)
! FS3 Sales Training Course at Four Seasons Doha.
! Complaint Handling - Four Seasons Hotel Cairo.
! Delphi Training.
! Fidelio Training at the Sheraton Heliopolis Hotel.
! STARS, Sales Training at the Sheraton Heliopolis Hotel.
1994- 1998 Faculty of Al Alsun, English Section Ain Shams University
1980- 1994 Armenian Catholic Sister's School Secondary Education Certificate - Thanaweya Amma