NOHA ELBAKRY

Trainer at Vodafone

• Egypt - Cairo
• My current job since September 2006

Act as the Backup line interface with customers of Vodafone OP Cos; facilitate and provide Vodafone global customer service standard &providing technical training when needed
Main Duties
•Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
•Use the job tools effectively.
•Accuracy in handling all assigned tasks.
•Meeting service level in handling all transactions measured through productivity reports.
•Enhancing the agents’ level of knowledge and competence through different trainings and advisory sessions
•Delegated as a team leader for handling floor when management is not available
Overall Achievements
•Launching the International Accounts, Inbound Call Center project
•Launching the Networks queue for VF-AU, Inbound Call Center project providing Technical training & technical support
•Launching the I Phone and Apple Mac product support in VF-AU
•Supporting VF-NZ for I Phone and Apple Mac products
•Launching BBME queue for VF-AU, Inbound Call Center project
•Launching Technical queue for VF-QATAR, Inbound call center project
•Launching the BBME queue for VF-QATAR, providing Technical training & technical support
•Supporting VF-UK as in first line support

Trainer at NEW HORIZONS

• Egypt - Cairo
• My current job since May 2009

English & Soft skills Trainer
Overall Achievements
Provided a general english for MOBINIL
Provided a business correspondence, English & Soft Skills to Carrefour
provided a general English for TOSHIBA group
Provided a business correspondence, English & Soft Skills to The Egyptian Co. for
Metro management & Operation
Shared the Lunch of EDU EGYPT program under the supervision of the
Ministry of Higher Education & Information Technology Institute (ITI)
Working in New Horizon in project under the supervision of MRS Mubarak for developing 100 schools in Egypt to enhance and develop the teachers to use the latest technology in delivering their sessions
Shared the Launch of (MCIT ) scholarship programs

Supervisor at C3, Starfone

• Egypt - Cairo
• May 2005 to January 2006

English Teacher at Memphis international School & al masria international School

• Egypt - Cairo
• January 2004 to January 2006

Team Leader at Raya Contact Center (Nokia & Sama)

• Egypt - Cairo
• February 2004 to January 2005

Teaching Interpersonal Skills & Business Correspondence (SoftSkills).