Customer Support
Tebas
Total des années d'expérience :6 years, 8 Mois
• Enter the customer support report and customer support calls on the CRS system
• Update the CRS system
• Responsible for social media accounts
• Update the backup system
• Receive calls from customers and redirect to the technical support team
Calling customers in the United Kingdom asking them about 35 questions (Survey Questions) enter this data on a certain program in PC
• Receives enquires from customers by fax or mails or tenders
• Search for the right device according to technical specifications required by the customer,
• Calculate price and form quotations
• Form Technical offer for customer
• Document all orders and offers
• Do follow up with the customer
Graduated from Faculty of Engineering Communication department on year 2006