Systems Developer
Stc Solutions
Total years of experience :16 years, 2 Months
RESPONSIBILITIES
-SUPPORT TICKET OR REQUEST FOR ANY CISCO PHONE ISSUE, AGENT EXTENSION CREATION OR MODIfiCATION,
-PROVIDE ASSISTANT TO DATA INFRASTRUCTURE TEAM FOR ANY DATA AND VR SERVER ISSUE
-DAILY HEALTH CHECK FOR CISCO IOS CUBE AND VXML 4 DAILY CHECK FOR CUCM CISCO UNIfiED REPORTING.
-DAILY CHECKING CUCM PUBLISHER CDR/ CMR fiLES SFTP.
-DAILY CHECKING FOR CISCO UNIfiED SIP PROXY SOFTWARE (CUSP) AND SEND REPORT.
DAILY CHECKING FOR UCCE 11 RESOURCES AND SEND REPORT.
-DAILY UPDATE OF PRIME COLLABORATION ASSURANCE ALARM AND UPDATE SEND REPORT.
- PROVIDE SUPPORT FOR DEPLOYMENT OF CISCO PHONE
- PROVIDE SUPPORT FOR SECURITY PATCH ON ALL UCCE SERVER WITH INFRASTRUCTURE TEAM.
- PROVIDE SUPPORT TO VR TEAM FOR SIP CALLS AND DO CALL TESTING
- DO CHANGES DURING RAMADAN FOR IFTAR TIME IN ICM ON SCRIPT FOR RIYADH AND DAMMAM SITE
RESPONSIBILITIES
-DEVELOP AND RECOMMEND TECHNICAL STRATEGIES AND SOLUTIONS TO MAINTAIN AND EXPAND SERVICE LEVELS.
-MONITOR, OPERATE, INSTALL AND MAINTAIN TELECOMMUNICATIONS SOLUTIONS AND EQUIPMENT IN ADDITION TO TROUBLESHOOTING ANY TYPE
OF HARDWARE, SOFTWARE OR CIRCUIT PROBLEMS TO ENSURE THAT SOLUTIONS PERFORM IN A MANNER WHICH BEST MEETS BUSINESS NEEDS AND OBJECTIVES.
-PERFORM TELECOM NETWORK SOFTWARE INSTALLATIONS, MAINTENANCE AND SUPPORT OF DATABASES FOR SYSTEM MAINTENANCE, CALL DETAIL REPORTING PERFORMS MOVES, ADD AND CHANGES, FAULT ISOLATION AND RESOLUTION, AND END-USER SUPPORT.
-WORK CLOSELY WITH SERVICE PROVIDERS TO RESOLVE SERVICE OUTAGES AND IN PROVISIONING NEW SERVICES SUCH AS E1 AND ISDN PRI/BRI SERVICE.
DEVELOP AND RECOMMEND TECHNICAL STRATEGIES AND SOLUTIONS TO MAINTAIN AND EXPAND SERVICE LEVELS.
-MONITOR, OPERATE, INSTALL AND MAINTAIN TELECOMMUNICATIONS SOLUTIONS AND EQUIPMENT IN ADDITION TO TROUBLESHOOTING ANY TYPE OF HARDWARE, SOFTWARE OR CIRCUIT PROBLEMS TO ENSURE THAT SOLUTIONS PERFORM IN A MANNER WHICH BEST MEETS BUSINESS NEEDS AND OBJECTIVES.
-PERFORM TELECOM NETWORK SOFTWARE INSTALLATIONS, MAINTENANCE AND SUPPORT OF DATABASES FOR SYSTEM MAINTENANCE, CALL DETAIL REPORTING PERFORMS MOVES, ADD AND CHANGES, FAULT ISOLATION AND RESOLUTION, AND END-USER SUPPORT.
-WORK CLOSELY WITH SERVICE PROVIDERS TO RESOLVE SERVICE OUTAGES AND IN PROVISIONING NEW SERVICES SUCH AS E1 AND ISDN PRI/BRI SERVICE.
-SUPPORT TICKET FOR ANY VOICE OR SERVER ISSUE
-PROVIDE ASSISTANT TO DATA INFRASTRUCTURE TEAM FOR ANY DATA AND VR SERVER ISSUE
-DAILY HEALTH CHECK FOR AVAYA SYSTEM AND HARDWARE, CISCO SERVER HARDWARE. PROVIDE SUPPORT FOR DEPLOYMENT OF CISCO PHONE
RESPONSIBILITIES
-WORK WITH VENDORS TO ANALYZE AND TROUBLESHOOT SOLUTIONS 2 PATCH DESKTOPS IN AN ENTERPRISE ARCHITECTURE
-ANALYZE AND TROUBLESHOOT WINDOWS INSTALLERS 4 ASSIST USERS fiRST LOGIN
-MONITOR TICKET FOR DESKTOP/PHONE OR APPLICATION ISSUE
-MONITOR REQUEST TICKET FOR ANY DEPLOYMENT OR MOVEMENT OF DESKTOP AND PHONE. 7 ASSISTS IN THE IMPLEMENTATION OF AVAYA PBX.
-CONDUCTS PREVENTIVE MAINTENANCE/HEALTH CHECK OF AVAYA PBX.
-PROVIDES CLIENT WITH TECHNICAL SUPPORT FOR AVAYA PBX SYSTEMS.
-PRIMARY RESPONSIBILITY IS TO PROVIDE DAILY SUPPORT CONCERNING JPMC TELEPHONE SYSTEMS INCLUDING CONfiGURATION, TROUBLESHOOTING, ELECTRONIC MONITORING AND ALARMING OF THESE SYSTEMS.
-HANDLES THE ADMINISTRATION OF VOICE NETWORK OF AVAYA PABX WHICH INCLUDES BUT NOT LIMITED TO CALL ROUTING, CONTACT CENTER APPLICATIONS, CALL ACCOUNTING AND VOIP SOLUTIONS
-RESPONDS TO TROUBLE TICKETS IN A TIMELY MANNER AND RESOLVES ISSUES (E G ACTIVATION/ DEACTIVATION, AUTHORIZATION CODE, PHONE FEATURES, NO DIAL TONE) WITHIN ESTABLISHED SLAS.
-GENERATES INVENTORY REPORT OF PHONE UNITS
AVAYA HELPDESK SUPPORT
2007-2009
RESPONSIBILITIES
-PROVIDE TIER 1 SUPPORT
-MONITOR CLIENT PROBLEMS, AND PROPER ESCALATION OF SUPPORT
-ASSIST ON-SITE SUPPORT
-GIVES ON-SITE SUPPORT TO CLIENTS AS NEEDED
-ENSURE THAT SERVICE LEVEL AGREEMENTS ARE MET
-ON-SITE SUPPORT
-NETWORK ANALYSIS/TROUBLESHOOT
-ON-CALL 24/7