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Shiza Fatima, Branch Service Officer (BSO) / Cashier

Shiza Fatima

Branch Service Officer (BSO) / Cashier·UBL Ameen Bank

Pakistan

High school or equivalent, Operations Management

Work experience

Total years of experience: 3 years, 6 months

Branch Service Officer (BSO) / Cashier

January 2025 - Present

UBL Ameen Bank

Burewala, Pakistan

January 2025 - Present

• Efficiently manage front-counter retail banking operations, ensuring accurate and secure cash handling,
deposits, and withdrawals.
• Provide high-quality customer service, answering account inquiries and resolving client issues in
compliance with banking regulations.
• Support daily branch balancing and vault reconciliation tasks.
Company industry:
Banking

Customer Service Representative (FCCR)

January 2024 - January 2025

Telenor Franchise

Burewala, Pakistan

January 2024 - January 2025

• Served as a Franchise Customer Care and Relations Officer, managing walk-in customer inquiries and
complaints.
• Facilitated bio-metric verifications, SIM activations, device troubleshooting, and service plan upgrades.
• Maintained high customer satisfaction scores by delivering swift, professional issue resolution.
Company industry:
Telecommunications

Customer Service Representative (FCCR)

January 2023 - January 2024

Jazz Franchise

Burewala, Pakistan

January 2023 - January 2024

• Managed front-line customer interactions, handling queries regarding billing, packages, and network
services.
• Recommended tailored mobile and data solutions to customers, contributing to franchise sales targets.
• Provided clear, empathetic, and effective communication to maintain strong client relationships.
Company industry:
Telecommunications

Education

Virtual University

January 2027

January 2027

High school or equivalent, Operations Management

Pakistan

Superior College

January 2024

January 2024

High school or equivalent, Computer Science)

Pakistan

Skills

BANKING

Intermediate

CASH HANDLING

Intermediate

COMPUTER SCIENCE

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCE

Intermediate

MANAGEMENT

Intermediate

OPERATIONS MANAGEMENT

Intermediate

RETAIL BANKING

Intermediate

TELECOMMUNICATIONS

Intermediate

Languages

English

Intermediate

Hobbies and interests

painting