Community mobiliser
International Relief & Development
مجموع سنوات الخبرة :4 years, 10 أشهر
- Ensure contact with community to establish rapport and overall orientation for community mobilization.
- Work with district team and relevant organizations to mobilize community participation to the formal and informal community gathering
- Organize, facilitate and actively participate in community gatherings at district level including taking meeting minutes.
- Attend formal/informal district meetings report and follow on action points as agreed.
- Follow up on issues raised by the community and refer to relevant organizations as required.
- With the support of the community members, mobilize community to make thorough analysis of their vulnerabilities, capabilities and resources at their disposal. - Facilitate the process of information and knowledge sharing with community that may be available through SRAD, UNHCR and other non-governmental agencies.
- Provide support to other community mobilization mechanisms, outreach networks and activities when needed.
- Work closely with UNHCR Mass Information on the design and dissemintation of key messages through community gatherings and outreach networks.
- Work closely with CS and IRD SW on identifying and referring vulnerable cases and mapping out different social groups in the camp that are relevant to outreach.
- Assist UNHCR assigned verification and distribution as required.
- Support implantation of recreational activities in coordination with recreation team staff in identification and recruitment of participants and volunteers to run activities.
- Monitor camp development and report on daily issues, identifying and the refugees. UNHCR remains the primary interlocutor with authorities including SRAD.
- Encourage and stimulate full participation by all community members with special attention to those who are often marginalized in community decision making processes ( women, elderly, minorities, PWD, etc.).
- Work to build relations, develop trust, tolerance, cooperation, and facilitate dialogue within the refugee community as a whole through official and unofficial community structures throughout the camp.
- Assist in NFI distribution and winterization activities upon UNHCR request and report activities and achievements to supervisor.
- Complete all reporting in an accurate, organized, and comprehensive manner according to reporting protocol.
- Represent IRD in a professional and respectful manner to all community members.
- Maintain ongoing relationships with communities.
- Support other IRD and UNHCR activities as requested and approved by IRD management.
-Keep all training records for maintenance staff; annotating them frequently when need to be insuring that all documents are updated and correct. He/she is the sole custodian of these files and it is his responsibility to make them available for authorized personnel only (QA Director, Accountable Manager).
-Make contacts and correspondences (e-mail or otherwise) with the local academies and universities regarding the OJT training that is conducted in the company. He acts as a liaison for the matter. Moreover he acts as point of contact for local training centers that provide diverse training in marketing, finance, management etc.
-Announces for courses that are conducted in-house
. The announcement shall be made by e-mail and hard copies distributed on the company notice boards.
-Make all proper arrangements with the instructors concerning in-house training.
-Assist the QA director concerning all matters related to correspondences with CARC regarding the certification or examination of technicians for power plant or repairman certificates. Correspondences in hard copies shall be drafted by him under the request and demand of QA director.
-Prepare required attendance sheets and lists of attendance for all in-house training courses. Certificates are standardized for all training and shall be signed by the concerned trainer and the QA director.
-Responsible for documentation of all in-house training courses. Contents shall include but not limited to; examination papers, lists of attendees, copies of certificates distributed to staff folders, examinations questions.
-Upon the completion of each training session, he is responsible for controlling the course critique (evaluation) form. It is his duty to distribute it before the course ends and collects it back upon its completion. These forms may be filed separately under his supervision and custody.
- Coordination of events and international conferences.
- Contact trainer and line managers to determine the location, time, facilities and training.
- Directly or authorization for junior training staff to organize and monitor the training.
- Preparing all tools for training.
- Organize the training include: review the list of participants, distribution of materials and training, monitor trainee in training, support trainer in training.
- Other work to fulfill training program.
- Prepare the needed documents, certificates and take photos.
- Contact with line managers / supervisors to build up schedule for training materials.
- Backup, check training materials periodically.
- Assist in the Help Desk function providing end-user support.
- Maintain the training calendar (if applicable)
- Track training progress and follows up with students to keep them on track, ensure
- Completion of the program in a timely productive manner.
- Manage online registrations for students.
- Maintain student records in hard copy and electronic files
- Maintain all documentation and procedures
- Liaising with tutors for training events
- Booking travel and accommodation
- Deal with queries by telephone, letter and email
- Maintain contact with the training venues
- Design, implement, and facilitate annual marketing plan for the company. Support and facilitate development and implementation of section business/marketing plans.
- Plan and administer the company’s Marketing Operations budget.
- Organize and implement client relations including:
- client satisfaction surveys
- Oversee business development activities including:
- efforts through Business Development Coordinator
- work with regional offices on designing and implementing prospecting and client contact systems.
- Oversee corporate communications activities through Communications Coordinator including:
- external communications and systems
- internal communications and systems
- public relations efforts
- Develop and administer marketing database which includes client and prospect information, mailing list applications, etc.
- Assist with and support company’s involvement in various legal networks including coordinating business development and marketing activities via these relationships.
- helping to develop a customer service policy for an entire company
- Handling face-to-face enquiries from customers.
- providing help and advice to customers using the company's products or services
- communicating courteously with customers by telephone, email, letter and face to face
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- developing feedback or complaints procedures for customers to use;
- developing customer service procedures, policies and standards for the company or department;
- meeting with other managers to discuss possible improvements to customer service;
- learning about the company's products or services and keeping up to date with changes;
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings.
Translate Cambridge managemnet materials. Managerial skills, marketing, finance and all regarding management and business.