Regional Lead - Collaboration Technologies - MENAT CTO
Hsbc - United Arab Emirates
Total des années d'expérience :16 years, 4 Mois
Deployed Exchange Online and Collaboration tools (MS Teams, Zoom, SharePoint, OneDrive, Jabber) across 5k+ users in MENAT region in line with globally driven Cloud migration program
Led Global End User Services Collaboration Support Team to cater end user issues with Collaboration Tools and Technologies, Mobile Services Management, Exchange Online.
Led distributed AV VC Support Team to support AV VC Infrastructure and administration as part of Future of Work initiative across MENAT region in line with Global AV VC Program
Contributed in achieving higher NPS in 2022 by supporting Product Management team by defining technology strategy in conjunction with Business Colleagues
Working for IBM client “Cleveland Clinic Hospital - Abu Dhabi (CCAD)”as an IT Infrastructure Specialist managing daily operations and service SLAs of Low Voltage Systems (Access Control System, Audio Video Intercom, Audio Visual Systems, CCTV, Public Address System, Master Clock System, Structured Cabling, UPS) as well as Project Manage Infrastructure Services scope on all internal IT Infrastructure projects of CCAD.
IT Infrastructure Projects responsibilities:
1) Strategic Technology Planning, Design, Implementation, and Project Management of CCAD Low Voltage Voice, Data and Video communications infrastructure systems, telecommunications rooms, building pathways, entrance facilities and outside plant pathway systems.
2) Develop construction budgets, oversee architect/consultant design work.
3) Works with architects and engineering firms during the design phase of each project and ensures that adequate facility space, power, HVAC and cabling pathways are provided
4) Project Management, Design and Oversee the installation of Voice, Data and Video structured cabling MAC (Moves, Adds and Changes) projects in areas identified in CCAD for new construction and renovation.
5) Inspect Low Voltage System Contractors works for all Low Voltage installations for compliance to CCAD safety practices and policies, and Industry Standards.
6) Work with Senior RCDD Engineers in the design and build of new Low Voltage and Structured Cabling Systems, Low Voltage Technology Systems, and associated Technology Rooms.
Low Voltage Systems Support Operations responsibilities:
1) Manage incidents, service requests, change requests, documentation of IT Infrastructure and Low Voltage Systems and associated applications.
2) Work closely with CCAD customer groups to ensure that service levels are being met while utilizing resources efficiently and effectively. Generate and submit reports of weekly, monthly, annual operational metrics to IT Management.
3) Plan, Coordinate, Schedule Facilities departments monthly/quarterly/annual Electrical DB shutdown activities in Technology Rooms and Data Centers in CCAD ensuring zero or minimum downtime to IT, Telecoms and Low Voltage Systems.
4) Provides maintenance and updates of low voltage system standards and specifications
5) Research and review new Low Voltage products and technologies and recommend to IT Management.
6) Other duties as assigned
Project Managed and delivered IT Infrastructure scope for IBM Clients in UAE as Associate Project Manager
1) AGNOSCO Vision Systems Inc. - Emirates Face Recognition System Implementation at all major airports in UAE
2) MBC Channel - Network Integration Services for Middle East Broadcasting Corporation Group, Studio City campus
3) Sangsangin Co. Ltd. - Multiple Cisco OEMs product and support services
Worked for IBM client “Cleveland Clinic Hospital - Abu Dhabi (CCAD)” as Senior IT Operations Coordinator with Network, Unified Communications, IT Security, and IT Infrastructure under CCAD IT Management directions on standard operating procedures preparations, reporting and tracking of Demand Management and Capacity Planning.
Worked with IBM client “Cleveland Clinic Hospital - Abu Dhabi (CCAD)” as Senior IT Projects Coordinator in the delivery of a large-scale Hospital IT Infrastructure rollout program that involved projects across domains of Network, Information Security and Unified Communications.
Projects executed:
1) Decommission MDFs and IDFs from CCAD old offices in Abu Dhabi city.
2) Activation of 10000+ Network Ports for end user devices rollout on Day 1 of Go Live.
3) Rollout network of 1500+ wireless access points through CCAD and several wireless controllers in CCAD primary data center.
4) Install and configure 240+ access switches and 270+ UPS in over 110 Technology Rooms fiber patched to primary and secondary data centers.
5) Complete IT Infrastructure deployment (Telecoms, UPS, end user devices, networks and wireless ) at CCAD executive offices in ADGM Square on Al Maryah Island.
6) Install single mode dark Fiber to Link Main Point of Entry in CCAD Hospital to CCAD Executive offices in ADGM Square on Al Maryah Island.
7) Intra racks Multimode fibre installations and connections in CCAD primary data center to achieve redundant network paths from each server and storage rows to the Network row.
8) Wall to wall information capture of all IT assets in CCAD and record in CCAD IT Assets Management Tool.
Awards:
Winner of “IT Engagement Leader” Award, 2014 from Cleveland Clinic Abu Dhabi at their Annual IT awards event
Worked as IT Infrastructure projects coordinator on IT Infrastructure and WAN Telecom rollout projects on Saadiyat Island, Abu Dhabi, UAE. Job function required liaising with internal teams and external parties in relation to the ICT and ELV packages for Hospitality Projects on Saadiyat Island while ensuring projects constraints on quality, time, cost, scope, and risk are not impacted due to site-based activities.
Projects executed:
1) Deployment of complete telecoms and wireless infrastructure at Jawaher Al Saadiyat
2) Deployment of complete IT and telecoms infrastructure at Monte Carlo Beach Club
3) Rollout telecoms and wireless infrastructure at St Regis Hotel
4) Rollout end user devices and deploy telecom solutions at project offices on 3 museum projects namely Guggenheim museum, Louvre museum and Zayed museum.
Worked as an on-site IT Support Engineer for a prestigious client “Masdar” at their Institute of Science and Technology Phase 1A project site office for contractors to administer a LAN of 120+ Workstations, 10+ networked printers/copiers/scanners, 3 Windows Servers and NAS systems, 1 Internet Leased Line installed through deploying an on-site Microwave tower.
Worked as on-site IT Support Engineer across multiple large projects site offices based at Dubai Marina, Jumeirah Beach Residences and Jumeirah Lake Towers to provide IT Technical Support to site office users, administer on-site Server and Storage Systems, Manage IT Assets Procurement and Tracking.
Worked as Applications Programmer and led a small software programmer team wherein we developed payroll and inventory software applications for 2 esteemed clients Titan Industries Ltd. and IFB Ltd. using Visual Basic 6.0 as coding platform for front end, SQL Server 2000 for backend DB and Crystal Reports 8.5 for generating client reports followed by 1 to 3 months of post project on-site end user training and support.