Senior Talent Management Specialist
Heart to Heart Consulting and Human Development
مجموع سنوات الخبرة :13 years, 3 أشهر
Responsible for providing functional assistance in carrying out client projects in the field of talent and employee development.
My area of expertise incorporates:
a. Assessment and Development Centers
b. Employee Development Plan / TNA
b. Culture Transformation
c. Task Analysis / Competency Profile and Framework
d. HR Audit
• Prepare, Edit and Review legal documents and papers, such as agreements, contracts, resolutions, office memos and correspondence.
• Translating agreements, court decrees and legal memorandums from Arabic to English and vice versa.
• Handle correspondence on behalf of the attorney partner and disseminate information to associates as per the partner's directions.
• Prepare letters of engagement and conflict checks under supervision of the attorney.
• Mail, fax, and arrange for delivery of legal correspondence to clients.
• Receive and place telephone calls and set up teleconferencing.
• Organize and maintain all legal files kept on-site and maintain electronic-filing databases.
• Create and maintain database of clients.
• Manage attorney's calendar, following up on deadlines and make travel arrangements.
• Supervise the workload of the team members, allocating team members to optimize service provision and administrative support across the hours the operation of contact center
• Devise action plans to ensure the team follows established procedures and company’s services policies, adhering to agreed key performance indicators, service level agreements and quality standards
• Track and evaluate performance improvement
• Observe training needs and relay training needs and requests to the operations manager
• Responsible for generating financial leakage reports for Egypt Site
• Handle all customer’s escalation and complaints both over the phone and via email and provide best solutions to ensure customer’s satisfaction
Business School Netherlands has been active as an international business school since 1988 and continues to expand provision of Action Learning programmes beyond the boundaries of the Netherlands, creating a global Action Learning community of business leaders, all following the same steps to success. Program Curriculum HRM Human Resource Management MM Marketing Management OM Operations Management FM Financial Management IM Information Management SM Strategic Management IntM International Management Research Methodology Dissertation Evaluation of Managerial Learning (EAML)
The Advanced Assessor Skills course prepare participants to: Explain the key principles of Assessment & Development Centres. Describe the components of a typical Competency and recognise appropriate positive and negative behavioural indicator. Identify different types of Assessment/Development Centre Exercises and the competencies typically assessed by each. Demonstrate their ability to complete the Behavioural Assessment Process (Observe, Record, Classify and Evaluate – or ORCE) effectively for a variety of Exercises. Prepare and present their candidate data in accurate behavioural terms, supported by relevant examples for inclusion in a data integration discussion. Write a candidate report outlining strengths and development needs against individual Competencies and Exercise Types. Prepare for and run a face to face feedback session of average difficulty.
The MBTI® Certification Program prepares participants to use and purchase the MBTI® Step I™ and Step II™ instruments. The four-day workshop is highly interactive and provides many opportunities to practice presenting the MBTI instruments and interpreting results in a variety of situations: with teams and groups, with individuals, and in coaching.
Strategic Management Training and Development Performance Management Career Counseling and Coaching Strategic HR Management Recruitment and Selection Employee Relations
Alexandria University "Faculty of Law - English Dept.", Alexandria, Egypt Bachelor Degree, September 2010 Grade: Good