Collection and receivable
Allianz Company
Total des années d'expérience :5 years, 0 Mois
• Collecting from brokers and provision offinancial services to them.
• Collection from banks and provision offinancial services to them.
• Working on collection financial reports and sorting them according to our collection type and teams.
• Guiding and training the team regarding work mechanisms and programs.
• Collecting amounts from customers for each payment device ordered.
• Communicating with customers by phone to answer any inquiries.
• Training the team on the work mechanism, the required goal, and the programs.
• Support customer service regarding collection.
Working on vehicle claims and sorting recourse cases.
● Use the Najm program to file vehicle claims with other insurance companies.
Calculating the amounts of vehicle + property claims and notifying the financial
department for payment.
●
Holding meetings and visits with insurance companies and working to improve the
work mechanism and strengthen relations.
Receiving calls from customers and answering their inquiries.
Submitting requests and inquiries to the relevant departments and following up with
them.
●
● Use the IOP program to maintain the quality level of service provided to customers.
● Use the IMS insurance claims program and notify the customer of the claim status.