Nora Apdull

• CREATIVE POSTS: Write up for a creative post along with a creative caption
• CONTENT PLAN: Engaging content idea about a certain topic provided in a series of posts that communicates the whole plan
• ACTIVATION PLAN: A creative idea for building engagement based on user generated content, related to a pre-defined communication, along with its content plan
• STORYBOARD: A presentation of key elements that will appear in a video extracted from a client brief, a document, or a creative idea.
• PRODUCTION SCRIPT: A proposed script for video use. Video could be an Animated video, a snap chat live coverage or videography production
• COMMUNICATION PLAN: A creative communication based on a client brief. The deliverable is an idea, key message, and the creative options of getting this idea to life.
• STORYTELLING: A creative group exercise building a story that communicates the client objectives in an emotional, educational or Humorous tone.

•Handled incoming 80 of social media inquiries per day.
•Achieved 95% response rate under 15 minutes.
•Creating cases for each and every single interaction using sugar CRM system.
•Solving customer issues from the first time (FCR).
•Handling Community posts (editing and moderating)