Marketing & Operations Manager
Dubai Herbal & Treatment Centre
مجموع سنوات الخبرة :16 years, 8 أشهر
• Ran multiple social media campaigns
• Started multiple collaborations with external partners such as Emirates NBD, APC, DEWA, Nakheel, Mashreq Bank etc.)
• Market research
• Event management
• Customer service
• Mystery shoppers
• Part of the project team implementing the extension supporting the project manager
• Managed a team of one
• ISO 9001 2008 Quality management Marketing
• Run all PR correspondence
• Monitored social media reviews
• Responsible for Marketing plan F&B, Spa and Clinic
• Barter deals
• Marketing budget
- Responsible for business assessment tax
- Purchasing
- Payments by instalment
- Company payroll
• Responsible of administration:
- Control management
- Marketing and PR
- Coordinating of physician’s schedule
- Booking analysis
- Customer service
- Negotiating with medical suppliers
- Organization and management of meetings
- General correspondence
- Managed a team of 8
- Monitored online reviews
• Responsible for surgery & skin care treatments:
- Organization of the operation plans
- Patient relation (pre and after care)
- Clinical tools check
• Responsible for events:
- Monthly botox nights to gain new customers
- Open days to gain new customers
• Responsible for HR
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Yearly staff appraisals
- Team building & meetings
• Responsible for operations:
- Patient relation (practice and home care)
- Order / purchases of medical supplies
- Organization and management of meetings
- Laboratory investigations
- General correspondence
- Managed a team of 5
• Responsible for HR:
- Construction of the working and vacation plans
- Training of apprentices
- Control management
- Marketing and PR
- Coordinating of physicians schedule
- Booking analysis
- Customer service
- Negotiating with medical suppliers
- Organization and management of meetings
- General correspondence
- Managed a team of 8
- Monitored online reviews
• Responsible for surgery & skin care treatments:
- Organization of the operation plans
- Patient relation (pre and after care)
- Clinical tools check
• Responsible for events:
- Monthly botox nights to gain new customers
- Open days to gain new customers
• Responsible for HR
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Construction of the working and vacation plans
- Recruitment and training of new employees
- Yearly staff appraisals
- Team building & meetings
Practice Dr. P. Assadi-Pielsticker, Germany
General physician Clinic