Marketing Assistant / Admin Assistant to General Manager
Fawaz Alhokair Fashion Retail
Total years of experience :20 years, 3 Months
Administration:
Consolidate monthly travel plan and prepare and request local and international trip.
Communicate & request petty cash advance, Tickets, hotel booking & car hire request.
Prepare and communicate reimbursements.
Sales Report Making and Analysis ( Top 100 Selling Lines, Bench Mark Report and Monthly Performance review).
Marketing:
Prepare and develop marketing calendar and budget by season.
Manage and organize marketing activity, press ads, campaign seasonal guidelines & other promotional material for customer awareness.
Manage local and international order such as store equipment, shop fittings, shop decor, etc.
In-charge and control of marketing paraphernalia (internal & external).
Involved in store design layout.
Ensuring consistent marketing communication to international franchise group.
Achieve sufficient knowledge of the product, shop policies, and services with the objective of achieving maximum productivity.
Ensuring marketing strategy and brand awareness has adopted by the Franchise group and cascaded the priorities to the management team up to the store level.
Purchasing and Finance:
To supply details & specification of equipment that being ordered thru corporate website.
Prepare purchase request to process order thru corporate website.
Communicate orders thru website & electronic mail
Sorting & dealing finance documents for processing of payment
Facilitate Communications & link of all local and international forwarder.
Manage & maintain executives' schedules.
Prepare reports, memos, letters, financial statements & other documents, using word processing, spreadsheet, database, or presentation software.
Read & analyze incoming memos, submissions, & reports to determine their significance & plan their distribution.
Open, sort, & distribute incoming correspondence, including faxes & email.
File and retrieve corporate documents, records, & reports.
Greet visitors & determine whether they should be given access to specific individuals.
Prepare responses to correspondence containing routine inquiries.
Perform general office duties such as ordering supplies, maintaining records management systems, & performing basic bookkeeping work.
Prepare agendas & make arrangements for committee, board, & other meetings.
Make travel arrangements for executives.
Providing assistance to the employees by answering all types of inquiries and HR-related issues such as;
Payroll Inquiries - Transfer Notifications, Leave Request, International Business Trips, Ticket Processing (Manual), Issuance of Salary Voucher, Salary Advance, Personal Loan, Entitlement Change, Salary Complaint, Salary Suspension, Reactivation, Warning/Issuance of Disciplinary Action, HTA/Housing Advance, Monthly Bonus Posting, Overtime Posting, EOS Settlement, Commission, Basic, Deductions and Fines.
Employee Relations - Letter Requests, Gratuity Award, Final Exit Tickets, Medical Cards, Visit Visa Family.
Passport - Iqama Application, Iqama Renewal, Iqama Replacement, Sponsorship Transfer, Passport Profession Change, Visa Transfers, Passport Additions, Exit/Entry Visas - vacations, Exit/Entry Visas - cancellation, ) Final Exit Visa, Reporting as Escape, Passport Renewal, Information Transfer, Addition of Dependents, Visit Visa Extension, Visit Visas - commercial, Business Visa Applications, Multi-Entry Visit Visa, Working Visa Application, Family Permanent Visa.
Benefits Inquiries - Vacation Accrual, Vacation Usage/Balance, Flight Tickets - How To, Childbirth Leave, Marriage Leave, Examination Leave, Sick Leave, Sick Pay, Anticipated Pay Dates, Payroll Cut Off Dates.
Monitor, listen record and evaluate Sales Representatives phone calls to improve customer satisfaction and to act proactively by providing instant feedback to the supervisors regarding the agent.
Execute QA testing and document procedures, findings and recommendations. Drive process improvement, analyze quality performance levels, document improvement plans, and analyze quality metrics. Drive consistency and quality across all the representatives. Work with the Training Team and Operations to drive program and process improvements and interact with Program Managers and clients at every level for the purpose of requirements gathering and understanding business goals.
Motivates teams for superior performance through personal encouragement, financial rewards, status enhancing awards, incentives, so that teams feel invigorated and appreciated.
Provides support for customer complaint, product return, credit and refund, part inquiry and order delivery status. Strong Product knowledge
Consistent Top Performer.
Provides phone support for hotels.com customer. Contact different hotels from around the world to look for reservation, re-booking, cancellation and transferring from one hotel to another for customer satisfaction.
Provides phone support for QWEST-DSL Internet Service, such as troubleshooting all types of connectivity and software related issues.
Provides best effort on troubleshooting customer's desktop Hardware issue by isolating which hardware component fails that may sometime leads to replacement, such as NO BOOT, NO POWER, NO VIDEO, NO SOUND and other related issue and also provides alternate resolution for customer satisfaction but not compromising as well the company's Policies and Standards.
Troubleshoot basic software issue such as BSOD, application errors and other software related issues that may cause malfunction of the system/computer.
For 2 years I was a Customer Service Representative that handles customer billing inquiries, complaints, and up selling extra products and services to the largest telecommunication company in the US.
Promoted to a third level representative as Priority Customer Support which basically deals with transfer escalation calls coming from 1st and 2nd level representative and we handle supervisory calls for customers who are not satisfied with the level of service that was given to them by the 1st line Customer Service Representative.
De-escalating calls from dissatisfied customer to protect company's reputations by taking escalation calls and providing considerable resolution which is fair to the company and the customer by not compromising the company’s Policies and Procedure.
Maintaining Average Call Handling, Repeat Calls, Customer Satisfaction and above and beyond Quality Audit Scores.
Consistent Top Performer.
Promotes educational materials needed for uplifting and bringing quality education, materials such as books, encyclopedia and certification provided by the company.