Noreen Siddique

• Collecting the money for our different kinds of clients e.g. Banks as well as Telecommunication sector.
• Search & make the contactbility with the customers (who defaulted with our Clientsby using all possible right searching tools
• After finding the right customers, convince them through dunning activities (phone calls, emails etc.) for the payment with the possible negotiating terms as per clients instructions if need
• Ensuring that the all procedures being followed as per instructions of our Company as well as our clients.
• Ensures all recovery/collection targets deadlines are met

• Prepares Branches progress Reports / Statements on weekly, monthly, quarterly & yearly basis.
• Ensuring that the accounting procedures being followed as per instructions of Central Bank of Pakistan
• Responsible for keeping an eye on closing accounts book at year end upon completion of annual audit
• Ensures all financial reporting deadlines are met
• Correspondence on E-mail with customers as well as Higher Management.
• Maintaining the General Filing System and all Correspondence
• Achieving the Operational Targets (Deposit, Utility Bills, and Western Union etc.) Set by Management.

• Assisted staff with routine HR related questions, served as the first point of contact for employees, assisted company staff in solving HR issues.
• Managed, organized and updated files, records, correspondence, charts and reports. Performed HR office services such as: filing documents, printing reports and documents, stocking of equipment and supplies.
• Set up meetings and interview schedules as part of recruitment process - Received applicants and guided them, functioning as company representative.
• Coordinates with Finance Department in terms of Payroll, Personal Loans and attendance.
• Provided employee training and orientation services.
• Made reservations and coordinated travel schedules for management.

• Maintained Zonal Head schedule by maintaining calendars for department personnel, arranging meetings, conferences, teleconferences, and travel.
• Completed requests by greeting customers, in person or on the telephone, answering telephone or referring inquiries.
• Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text,
data, and graphics and prepared regarding reports.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Interacted with organizational staff, executives, clients and visitors on a daily basis.
• Coordinated agendas for meetings with visitors and clients- arranged guest and travel accommodations.
• Created spreadsheets and presentations for corporate executives.
• Filed and recorded corporate documentation, electronic files, inventories and reports.

• Verification of Customer through CNIC and Bank’s record
• Preparation of Loan Case Files with all needed / important documents regarding loan
• Make payments to Customer / Clients / Borrower after approval of the loan
• Reminding the customers for Recovery Process after due date of Loan Installment
• Other operational works making Salaries of staff, Payment Orders & Vouching etc.

• Worked together regularly with accounts/sales manager and field sales staff.
• Participated in sales group meetings which dealt with targets and forecasts, and reported on current market.
• Maintained prospects database - Managed spreadsheets and outbound/inbound accounts.
• Took care of cancellations and changes in orders and updated company records.
• Ensured deliveries were carried out as agreed with customer.
• Prepared sales order reports - Collated regular reports on sales performance per industry, product, personnel and office.