Norhan Medhat

• Take dictation and write correspondence.
• Daily record keeping and filing of documents.
• Prepare reports, presentations and correspondence accurately and swiftly.
• Answer and screen telephone calls, and respond to emails, messages and other correspondences.
• Operate and maintain office equipment.
• Comfortable performing administrative duties, taking memos, maintaining files, and organizing documents. Photocopying, faxing, collating, etc., as needed.
• Arrange travel, accommodation, itineraries, and all correspondences related to arrangements as needed.
• Plan / organize events such as meetings, business luncheons, or client dinners, and professionally greet and receive guests and clients.

• Take dictation and write correspondence.
• Daily record keeping and filing of documents.
• Prepare reports, presentations and correspondence accurately and swiftly.
• Answer and screen telephone calls, and respond to emails, messages and other correspondences.
• Operate and maintain office equipment.
• Ensure efficient and effective administrative information and assistance, answering phone inquiries, directing calls, and providing basic company information.
• Comfortable performing administrative duties, taking memos, maintaining files, and organizing documents. Photocopying, faxing, collating, etc., as needed.
• Arrange travel, accommodation, itineraries, and all correspondences related to arrangements as needed.
• Plan / organize events such as meetings, business luncheons, or client dinners, and professionally greet and receive guests and clients.

• Handle all incoming calls of Amazon UK.
• Provide best possible service to customers to achieve highest level of customer satisfaction.
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g., Logistics Dpt, Seller Support, Billing and charging ¦etc.).
• Use available methods & tools to develop own skills & information applications, intranet briefings, attending trainings.
• Escalate problems & provide relevant feedback to the right channels.

• Developing a pricing strategy that maximizes profits and market share but considers customer satisfaction.
• Responsible for all online sales activities
• Managing & preparing sales events and campaigns.
• Identifying new customers. (Especially remote ones).
• Developing and managing advertising campaigns.

Managing the whole operation process.
Identifying sales opportunities and sales target.
Taking customers’ orders and make sure products are delivered on time.
Managing preparing sales events.
Responsible for financial affairs and sales record.
Responsible for employee’s financial affairs, social insurance, and governmental affairs.
Responsible for social media marketing.

• Responsible for taking online orders making sure it is delivered to the concerned department.
• Receiving customer complaints and responsible for customer satisfaction.