norma karam

• Improved client relationships through clear communication and prompt
response inquiries.
• Negotiating with local counsels and obtaining competitive prices
• Organizing and managing multiple IP projects simultaneously
• Trained new employees on company policies and legal standards

• Managing the portfolio of many clients through handling their IP legal matters
• Assisting clients with their analysis and research
• Providing clients with legal counseling along with proper course of action to solve complications related to their IP rights
• Billing clients and monitoring financial results from ongoing cases

• Managed customer inquiries and complaints, ensuring prompt and effective resolutions to enhance customer satisfaction
• Collaborated with various departments to address customer issues and improve service delivery
• Maintained detailed records of customer interactions and follow-ups to ensure accountability and track resolution progress
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously

•Developed and maintained relationships with healthcare professionals, including physicians and pharmacists, to promote pharmaceutical products
• Collaborated with marketing teams to implement promotional campaigns and enhance brand visibility Implemented efficient time management strategies that allowed for optimal coverage of assigned territory
• Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
• Maintained detailed records of sales activities and customer interactions, for effective tracking and reporting

•Planned, prepared, and taught lesson plans, giving students individual support.
• Delivered interactive lessons to help students comprehend complex concepts.
• Organized extracurricular activities, such as math competitions, to promote student engagement
• Collaborated with fellow educators to develop interdisciplinary projects and curriculum enhancements
• Communicated effectively with parents regarding student performance and classroom activities, fostering a supportive home-school connection