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Norma Nicolas, patient care coordinator

Norma Nicolas

patient care coordinator

NOW-fertility

Location
Lebanon
Education
High school or equivalent, Care And Nursing
Experience
24 years, 2 Months

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Work Experience

Total years of experience :24 years, 2 Months

patient care coordinator at NOW-fertility
  • Switzerland - Lugano
  • May 2022 to September 2023

working virtually using NOWf platform, introducing NOW fertility, provide advice and support to patients 24/7, schedule virtual consultations and meetings, maintain patient records, manage inquiries, update spreadsheets, prepare minutes, enquiries monitoring, manage live chat, liaison with the centers & clinics in each country

medical assistant at Dr Fady Hachem's Clinic
  • Lebanon - Beirut
  • July 1997 to March 2020

Experienced executive assistant with over 23 years of experience working in fast-paced environments, Proven ability to streamline office operations and improve efficiency.
Detail-oriented, administrative professional. Manage multiple schedules and maintain communication across teams. Focused, consistent, punctual and reliable.
Skilled at managing calendars and coordination

Education

High school or equivalent, Care And Nursing
  • at YWCA Matriculation Higher secondary school
  • January 2023

Associate's Degree

High school or equivalent, Administration And Commerce
  • at Maria Aziz High School Institute Technique
  • August 1995

Specialties & Skills

Email Marketing
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Hospitals
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Administration
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Virtual Teams
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Clinics
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Medical office management, ability to multitask, Teamwork, communication, attention to details
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Administration
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Call Center
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Social Profiles

Facebook
Facebook
facebook.com/facebook.com/share/jqZcampDHvaYsrkF/?mibextid=qi2Omg

Instagram
Instagram
instagram.com/instagram.com/norma.nicolas12?igsh=aWo1Z2JlNzlzaHhw

Languages

Arabic
Native Speaker
French
Intermediate
English
Intermediate

Training and Certifications

Connecting & interacting Online module 1&2 training - Andreia and Beatriz Trigo (Training)
Training Institute:
NOW fertility
Mindset & high-performance training - Valentina Kordi (Training)
Training Institute:
NOW fertility
Online CPD course, Information Governance and Data security, GDPR, and DPA training sessions (Training)
Training Institute:
NOW fertility
CERTIFICATE OF ATTENDANCE FUNDAMENTALS MODULE: COACHING SKILLS 101- L1 program (Certificate)
CERTIFICATE OF ATTENDANCE FUNDAMENTALS MODULE: COACHING SKILLS 101- L1 program (Certificate)
Certificate of continuing professional development (Certificate)

Hobbies

  • Hiking
  • Paint
  • Pet lover
    I have 2 Dogs
  • Dance
    Dance instructor