نورمان Novera, Administrative Service Supervisor

نورمان Novera

Administrative Service Supervisor

Jabeenar Technical Services LLC

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Computer Operations
الخبرات
2 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 8 أشهر

Administrative Service Supervisor في Jabeenar Technical Services LLC
  • الإمارات العربية المتحدة - دبي
  • أغسطس 2013 إلى مايو 2014

Supervise eighteen heads of manpower in a consistent manner to obtain good quality results for customer satisfaction and to maintain company’s integrity.
Handles Customer Relations to generate sales and works well as a profitable member of the company.
Coordinates with clients for smooth flow of the project for and about the rendered service
Responsible for managing, training, and overseeing all employees working in various station and their functions within the service area. 
Monitor payroll expenses send invoices and process all other paperwork.
Handles End of Day Cash Income Report for proper process of monthly Inventory.
Duties include evaluating office procedures and looking for more efficient ways of conducting processes.

CSR Customer Support Representative في Sykes Asia Incorporated
  • الفلبين
  • أكتوبر 2010 إلى يوليو 2012

Responsible to answer all calls from hotels.com / expedia.com sites.
Hotel reservations, modifications and cancellations are the top drivers. Manage and attend all calls in professional manner and follow companies policies.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Computer Operations
  • في Interface Computer College
  • يوليو 1987

Basic Computer Concepts

الثانوية العامة أو ما يعادلها, Secondary Education
  • في Florentino Torres High School
  • أبريل 1987

Completed 10 years of Education

Specialties & Skills

Customer Service
Hospitality Management
Administrative Support
Team Leadership
Customer Relations
Staff Management/Organization, Professional, working under pressure, self-motivated.
Relevant customer care courses Computer skills – Customer service software
Customer relation skills like Self-Presentation, tactful, adaptability, detail-oriented,

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Certificate (الشهادة)
تاريخ الدورة:
October 2010
صالحة لغاية:
November 2010

الهوايات

  • Reading books
    What special about this hobby of mine is I've created a mini library of all the books that I have read and the memories attached in each and every book.