customer care senior supervisor
Domino’s
Total years of experience :10 years, 2 Months
1. Supervises staff and provide guidelines, assigning and directing work and apprising performance.
2. Ensure the delivery of high-level service quality to existing and potential customers.
3. Perform data analysis for complaints report on daily basis.
4. Drive root-cause and data analysis for products complaints, recommend solutions to concerned departments to reduce complaints based on data analysis.
5. Coordinate and following up with relevant business units to provide necessary support to resolving product issues.
6. Develop, institute and generate service metrics that measure customer experience. Explore and implement mechanisms to capture and act on customer feedback.
7. Explore and implement relevant infrastructure, tools and systems required to provide CSQ services.
8. Prepare individual and general recommendations to improve service quality, compliance and adherence.
9. Develop, review and maintain necessary SLAs with concerned departments.
10. Attends to other relevant miscellaneous duties as assigned.
Invoice processing, supplier reconciliation and QC.
Trainee