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Nouf Alshamas, Operations team leader

Nouf Alshamas

Operations team leader·Citizen Account Program

Saudi Arabia

Diploma, اللغة الإنجيليزية

Work experience

Total years of experience: 8 years, 6 months

Operations team leader

December 2017 - May 2025

Citizen Account Program

Riyadh, Saudi Arabia

December 2017 - May 2025

• Team management.
• Reports Writing.
• Employee training.

Company industry:
Public Administration
Job role:
Administration

Financial Operations Supervisor

October 2022 - January 2025

Majorel Company

Riyadh, Saudi Arabia

October 2022 - January 2025

• Monitoring payments and collections and ensuring they are executed on time, along with processing salary payments for beneficiaries.
• Verifying that the data matches the database records.
• Conducting UAT (User Acceptance Testing) for the portal and the application.
• Managing and processing financial and operational records the database.

Company industry:
Call Centers & Customer Care Outsourcing

Operations Supervisor

January 2020 - October 2022

Majorel Company

Riyadh, Saudi Arabia

January 2020 - October 2022

• Monitoring daily operations.
• Assigning tasks and supervising the team.
• Tracking KPIs and resolving issues.
• Improving processes and productivity.
• Coordinating between departments.
• Preparing operational reports.
• Training new employees.
• Supporting management in operational planning and decision-making.

Company industry:
Call Centers & Customer Care Outsourcing

Quality Specialist

December 2016 - January 2020

Majorel Company

Riyadh, Saudi Arabia

December 2016 - January 2020

• Conducting audits and inspections.
• Identifying issues and recommending improvements.
• preparing quality reports.
• Ensuring compliance with policies and regulations.
• Supporting teams in applying quality best practices.

Company industry:
Call Centers & Customer Care Outsourcing

Education

جامعة الأميرة نورة بنت عبدالرحمن

May 2016

May 2016

Diploma, اللغة الإنجيليزية

Saudi Arabia

GPA (percentage): 94%

GPA (percentage): 94%

جامعة الأميرة نورة بنت عبدالرحمن

November 2014

November 2014

Bachelor's degree, رياضيات تطبيقية

Saudi Arabia

Skills

حسن ادارة الوقت
Expert
حسن ادارة الوقت
Expert
Personnel Training
Expert
Personnel Training
Expert
Customer Service
Expert
Customer Service
Expert
Team Handling
Expert
Team Handling
Expert
تقارير الجودة
Expert
تقارير الجودة
Expert
Excellent problem solving and analytical skills
Intermediate
Excellent problem solving and analytical skills
Intermediate
مهارات التواصل
Expert
مهارات التواصل
Expert
حسن ادارة الوقت
Expert
حسن ادارة الوقت
Expert
Personnel Training
Expert
Personnel Training
Expert
Customer Service
Expert
Customer Service
Expert
Team Handling
Expert
Team Handling
Expert
تقارير الجودة
Expert
تقارير الجودة
Expert
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
OIL AND GAS
Intermediate
OIL AND GAS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION
Intermediate
PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION
Intermediate
QUALITY MANAGEMENT
Intermediate
QUALITY MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
Social Media Marketing
Expert
Social Media Marketing
Expert
Management
Expert
Management
Expert
Marketing
Intermediate
Marketing
Intermediate
Public Relations
Intermediate
Public Relations
Intermediate
Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Conference Organizing
Expert
Conference Organizing
Expert
Accounting
Intermediate
Accounting
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Administrative
Expert
Administrative
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Sales
Beginner
Sales
Beginner

Languages

English
Intermediate

Training and Certifications

Certifications
PMP
PMI
Sep 2024 - Sep 2027
Show credentials
Project Management Professional (PMP)
PMP Certified
Human Resources Specialist, Chamber of Commerce
Apr 2018

Training
(International Computer Driving Licence (ICDL
جامعة الاميرة نورة
Feb 2011

Hobbies

  • التصوير وتقييم الاكل والقهاوي والسفر
    لدي حساب تيك توك لتفطيات المطاعم والقهاوي واليوميات