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Nouf Alosaimi, IT Service Desk Intern

Nouf Alosaimi

IT Service Desk Intern·Saudi Awwal Bank (SAB)

Saudi Arabia

Diploma, Information Technology

Work experience

Total years of experience: 0 years, 6 months

IT Service Desk Intern

September 2025 - February 2026

Saudi Awwal Bank (SAB)

Riyadh, Saudi Arabia

September 2025 - February 2026

* Provided technical support to end users for hardware and software issues.
* Managed incidents and service requests using ServiceNow.
* Assisted users with Microsoft Outlook, Teams, VPN, and remote access.
* Supported software installation and troubleshooting.
* Collaborated with the IT team to ensure smooth daily operations and timely issue resolution.
Company industry:
Banking
Job role:
Information Technology

Education

College Of Technology - Saudi Arabia

January 2026

January 2026

Diploma, Information Technology

Saudi Arabia

GPA (point): 4.50 out of 5

GPA (point): 4.50 out of 5

Diploma in Information Technology with practical experience in IT Service Desk, technical support, networking fundamentals, and troubleshooting.

Skills

Help Desk

Intermediate

IT Technical Support

Intermediate

Troubleshooting

Intermediate

ServiceNow

Intermediate

Microsoft Office

Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Linux Essentials
Cisco Networking Academy
May 2025
CCNA: Switching, Routing, and Wireless Essentials (SRWE)
Cisco Networking Academy
Apr 2025
Java Foundations
Cisco Networking Academy
May 2024
Training
IT Service Desk Internship
Aug 2025

Hobbies and interests

Passionate about technology and continuously learning new IT skills.

Completed an IT Service Desk internship at Saudi Awwal Bank (SAB). Earned certifications in Java Foundations, CCNA: Switching, Routing, and Wireless Essentials (SRWE), and Linux Essentials.