Management Assistant
Byblos
Total years of experience :15 years, 3 Months
Supervise the maintenance and cleanliness of the restaurants at all times
Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized
Constantly identify areas for improvement in service and food and beverage quality
Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly
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Byblos group Lebanese restaurant Management. USA TX 2015 - 2017
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Responsible for the overall operation of Byblos restaurants.
Formulate and implement service strategies in raising service levels and guest experience
It has benefited from a strategic privilege to raise the level of services and expertise for guests, increase guest satisfaction and increase resort revenues.Monitor and manage the financial performance of all revenues and administrative expenses strategically in order to meet financial projections Partner with relevant business leaders and increase revenue through "portfolio management" approach and continuous attention to package development and marketing through product promotion. Advise, review and participate in all aspects of technical training activities and programs, focusing on safety and fitness Create and manage all integrated utility planning projects to ensure the completion of routine maintenance programs in a timely manner.
Sandy Beach Hotel & Resort Management 2012 - 2015
At least 15 years solid experience in Hotel Operations, with 10 years in managerial role
Extensive knowledge and understanding of all aspects of hotel operations, in particular areas related to a resort hotel
Strong in strategic business planning and execution, driving business strategies and programs to effectively meet profitability targets
Excellent negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation
Supervise the maintenance and cleanliness of the restaurants at all times
Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized
Constantly identify areas for improvement in service and food and beverage quality
Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly
in the field of luxury brands (Grand Hotel and full service experience (and Ramie Group) in the pre-opening experience (Byblos Group) at the level of management in finance, procurement and sales
Operations Manage
• Conduct office management tasks
• Ensure safety regulations are adhered to
-• Implement measure to provide motivation for employees
• Oversee customer service departments and assess that they are meeting customer satisfaction goals -
• Prepare, revise and submit reports, budgets and other documentation
• Dialogue with clientele about customer service issues or queries
• Communicate information to the departments filtered for management
Carlton Hotel UAE Sharjah Management 2005 - 2012
• Evaluate the performance of the upgrade function
Manage sales performance in line with objectives
Ensure accurate promotions and promotion of company standards
• Control able to comply with work
plan and organize accommodation, catering and other hotel services promote and market the business manage budgets and financial plans and control expenditure maintain statistical and financial records set and achieve sales and profit targets analyze sales, figures and devise market and revenue management strategies recruit, train and monitor staff plan work schedules for individuals and teams . Meet and greet customers deal with customer complaints and comments address problems and troubleshoot accordingly. Ensure events and conferences run smoothly supervise maintenance, supplies, renovations and furnishings deal with contractors and suppliers, ensure security is effective carry out inspections of property and services ensure compliance with licensing laws, health and safety and other statutory regulations.
Artists Agent
Owner of the A.R.T stars company, Musical providers and organizers.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS Secondary School in Hotels, Restaurants, Technical Schools and / Hospitality No 11147 1987 Business Administration, Lebanese University, Lebanon NO154 1989 Bachelor of Tourism and Travel, Novellas Business Centre, Lebanon NO 5601 2013 Management consulting, Novellas Business Centre, Lebanon NO 5594 2014 Food Service Manager EE Certificate UU Houston Texas NO 214168 2016 Occupational Health and Health Services United States Houston TX NO 05250 2016 Certificate of Completion (Offering of Safe Foods) Houston Texas NO 214168 2016 Certificate from Level 2 Officer, SPT Assisted Rank Two Stars Achievement Houston, No F01040 2016