Branch Manager
SPA ELSECOM AUTOMOBILES (suzuki)
Total years of experience :14 years, 5 Months
• Direct all operational aspects including operations, customer service, human resources, administration, finance and sale
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration
• This company active in sales and distribution of NISSAN cars all over Algeria
Reporting to National Service Operations General Manager
• Field service operation is the window face for dealers development in terms of Sales targets (Service and Parts) achievement, branh image
•effective management of customers care and needs
•Analysis operations of dealers
•identifying all possible areas of improvement
•Technical recommendations for problems solving
•Coordinate the implementation of DEPARTMENT action plan
•Contribution in brand building values via sustainable profitable growth achievement
Service Head Supervisor
This company active in sales and distribution of Toyota cars all over Algeria
Reporting to Branch Manager & Customer Service Operations General Manager
I am responsible of:
•Establish annual plans (Hoshin)
• solid service procedures and processes in the service (total service
•Logistic or Shikumi) to include: staffing levels, training modules and curriculum and
Service targets. Coordinate training with Technical Training and Educational center
•Inculcate the Toyota Way philosophies and culture. (Problem Solving, Quality Control
Cycle...)
•Establish targets for subordinates and conduct staff performance reviews.
•Analyze and document business processes and problems. Use kaizen and problem
•Solving steps to develop solutions to enhance efficiencies.
• Promote and monitor appointment system
• Plan, organize, lead and control total service operations
• Set and monitor realistic and achievable service performance targets
• Monitor customer satisfaction reports and trends
• Monitor complaint resolutions
• Establish service reminder system
• Cultivate business relationships (retail and fleet customers)
• Set marketing strategies to target new business and fleet companies
• Monitor job quality through quality control inspections, comeback reports, complaints
• Establish yearly staff training targets
• Ensure efficient service operations through providing adequate tools and equipment