Communication & Social Media Manager
Anghami
مجموع سنوات الخبرة :23 years, 2 أشهر
• I created an online marketing plan for Anghami from scratch where I manage and write content for Anghami's Social Media platforms (facebook, Twitter, Instagram & Google+), helping them grow, make more sales and reach more people through viral and paid marketing (Grew their FB page from 300k to 1M, Twitter from 40K to 110K, and started Instagram from scratch growing to 10 K so far).
• I work together with the Sales, Growth and Marketing employees to increase sales and app downloads through Social Media and paid Ads.
• I answer hundreds of messages daily on Anghami's Support systems (HelpShift, ZenDesk, Google Play Store, Social Media Messages) and create new templates to make it easier to reply to FAQ questions.
• I write and edit online ads (Facebook & Google Ads), email newsletters and push notifications to be sent to millions of users monthly in both Arabic and English.
• I communicate with our partners on a regular basis to keep them up to date with our news through writing an email newsletter.
• I help the design team with my limited knowledge of Photoshop by editing photos for social media posts.
• I test the quality of the new developed versions of Anghami app to find bugs and errors in order to make improvements, maintain quality and recommend changes.
During my free time, I run my own online business selling my eBooks and giving consultations to my clients on the subject of recovering from child abuse.
Manage and motivate the office staff, handle the administrative work, customer service and report directly to the Executive. Fixed their archiving system and customer database. Increased business through asking for referrals.
Worked with teams on Environmental & Community projects for recycling, solar energy, replanting, and education in Lebanon.
Managed a 5 star restaurant in Doha that constantly welcomed Arab royalties. Exposed the top management to new ways of management which increased their productivity. Helped with their marketing strategy and motivating the staff which increased their sales and quality of service. Trained the new staff. I was voted "Best Manager".
Researched, built, planned, and written the Environmental Management System for the Construction Company according to ISO 14001 Standards through research, observing projects and close interviews.
Worked several other part time jobs to support myself through college while taking a full course load. I worked as a supervisor at a super market/ DVD shop, as a host, a waiter, a cashier, a service expert at various restaurants, a fashion model, and a private tutor for elementary and university students.
Taught all kinds of classes available like math, science, gym, drama, English, Swedish, social Studies. Worked closely with some students concerning behavioral and academical issues.
Wrote articles related to social and economical issues in English and Arabic, published on a monthly basis in Margin Magazine Kuwait, while I lived in Stockholm, Sweden.
Worked with the owner on ways to increase sales. Monitored the work of 12 employees. Entered the day to day transactions, printed the reports, updated the system, ordered inventory, solved problems between employees, suppliers or customers. Managed every aspect of the restaurant, and informed the owner. Answered customer calls for delivery orders and took orders in-house. I was chosen by the restaurant owner and the staff to be 'employee of the month' and 'employee of the year'.