Nour Bakry

+ Quality Assurance: Spearheaded GC operations for 3 months, maintaining
high data accuracy and ensuring 100% compiiance with evolving UK
immigration statutory requirements
«Client Advisory: Guide intemational high-net-worth individuals through
complex citizenship and residency-by-invesiment programs, focusing on
eligibiity and documentation,
«system Proficiency: Leverage digital platforms and online application systems
fo streamiine record processing and enhance organizational efficiency.

+ Banking Operations: Executed high-volume operational transactions for major
banking partners, consistently meeting service level agreements (SLA).
«Issue Resolution: Resolved complex customer inquiries by collaborating with
technical teams and utiizing CRM tools fo provide empathetic, fimely
solutions.

«Portfolio Management: Orchestrated POS management operations for a
diverse portfolio of banking insfitufions across the KSA market.
«Team Development: Facilitated comprehensive training programs that
significantly boosted the call center teams technical proficiency and
resolution speed.
+ Operational Excellence: Engineered optimized team schedules and
generated data-driven repors fo evaluate KPIs and feam performance
metics,
«strategic Coordination: Managed seamless cross-departmental workflows fo
accelerate the onboarding and activation of Soft POS merchants.

+ Program Management: Managed applicant communications for infemship.
programs, ensuring clarity on eligibility and professional onboarding
+ Task Priorifization: Identified and executed urgent daily fasks using effective
organizational and sales techniques.