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nour elhadad, Customer Service Expert

nour elhadad

Customer Service Expert

VFSTasheel International

Location
Egypt
Education
Bachelor's degree, Acceptable
Experience
11 years, 2 Months

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Work Experience

Total years of experience :11 years, 2 Months

Customer Service Expert at VFSTasheel International
  • Egypt - Cairo
  • My current job since June 2015

Greeting Customer .
Prescreening All Documents.
Managing Queue .
Handling Customer .
Answering Question.
prepare All Documents Which Operation Need.
Send All Reception Reports To Managers.

customer service at Mobinil
  • Egypt - Suez
  • May 2015 to June 2015
General Accountant at Third Army
  • Egypt - Suez
  • September 2013 to September 2014

the public accounts Office at The Third Army Field ( AswaqBadr

Assistant at Nasr Company for Petroleum
  • Egypt - Suez
  • June 2007 to June 2008

Secretarial

Education

Bachelor's degree, Acceptable
  • at Suez canal university
  • September 2012

Accounting and Management

Specialties & Skills

Administration
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operations
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Customer Feedback
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Customer Loyalty
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Customer Focus
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ACCOUNTING
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ARMY
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BASIC
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BUSINESS PROCESS
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C
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CAR DRIVER
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COM
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COMMUNICATION SKILLS
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CUSTOMER SERVICE
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DECISION MAKING
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Languages

Arabic
Expert
English
Expert

Training and Certifications

sales (Certificate)
Date Attended:
December 2014
Valid Until:
January 9999
I.C.D.L (Certificate)
Date Attended:
June 2009
Valid Until:
January 9999
Foundational Soft Skills (Certificate)
Date Attended:
June 2015
Valid Until:
January 9999
A specially tailored program Consisting of basic Business management Skills Specialization Sales & M (Certificate)
Date Attended:
June 2012
Valid Until:
January 9999
Communication and Personal Leadership Skills (Certificate)
Date Attended:
September 2015
Valid Until:
January 9999
Customer Service Skills (Certificate)
Date Attended:
November 2015
Valid Until:
January 9999

Hobbies

  • Swimming .. bin-bong