Nour Jammoul

• Improved application rejection rates for a major bank across multiple products, by identifying and optimizing
misconfigured system rules and policy changes leading to a 20% reduction in rejections within a month
• Benchmarked auto financing products across leading KSA banks, identifying pricing gaps and refining balloon and down
payment rates, driving policy changes and improved revenue performance
• Drove digital transformation initiatives by analyzing the customer journey, identifying friction points and drop-off stages
optimizing wireframes, and reducing number of clicks, resulting in a 15% reduction in drops
• Optimized marketing campaigns by analyzing performance data, adjusting content and segmentation, which doubled
engagement and conversion rates
• Developed a new operating model for a leading bank, resulting in 70 new processes and enhanced system integrations

• Developed more than 6 major KPIs to analyze revenues, identify growth and optimization opportunities
• Led a cross-functional team of 4 members to execute a highly data-driven project focused on improving sales processes
and customer segmentation, resulting in 20% increase in revenues
• Initiated a monthly market assessment report, identifying expansion targets and key industries for penetration while
benchmarking products against competitors

• Developed quarterly business strategies, resulting in a 20% increase in operational efficiency within 6 months
• Analyzed financial data, identifying 3 key areas for cost reduction that led to a 10% decrease in operational expenses and
a subsequent increase in profit margins by 12% over the fiscal year

• Advised 7 global and 12 local clients on various tax implications to help identify and reduce tax risks which improved
financial results
• Innovated outside the box solutions to disputes between clients and tax authorities which drove 40% customer
satisfaction increase

Led and coached a team of 4 middle managers and 20 team members to
ensure personal development; Managed negotiations with key partners for a $3, 000 contract that led to an agreement
within 24 hours Created workshops for 20+ refugees at schools to improve their social awareness and
literacy Conducted research and analysis on the importance of having public green areas in Beirut;
Raised $1K in funds to support ongoing activities