Admission Team leader
American University of the Middle East
مجموع سنوات الخبرة :8 years, 11 أشهر
- Lead a team, spearheading sales and enrollment strategies and have to achieve enrollment monthly and yearly targets
- Responsible for the pre-applicant and applicant enquiries among the admission process.
- Manage the admissions enquiries team on daily basis, prioritizing team's workload, ensuring all work is completed on time.
- Monitor and review the quality of work of the team to ensure the high quality Customer service.
- Provide one to one and general support and motivation to team members.
- Responsible for the training and development of new and exciting team members.
- Lead the admission enquiries team in providing a professional and high quality customer service.
- Deal with other deparmnets to ensure a high quality of the admission process.
• Advises students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements.
• Maintains communication via telephone with prospective students through all the stages of the admission process.
• Utilizes computerized systems to communicate with students, process admissions and analyses data.
• Participates in school visitations and presentations for prospective students.
• Performs miscellaneous job-related duties as assigned
• Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
• Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
• Scheduling and coordinating meetings, interviews, events and other similar activities
• Sending out and receiving mail and packages
• Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software)
• Sending faxes
• Managing Files
• Research and the identification of key data sources
• Answer, screen and direct calls, provide information to callers and take messages
• Performing multifaceted general office support
• Preparing meeting minutes, meeting notes and internal support materials.
• Sending and receiving forms for the company
• All Day-to-day operation matters
2009 - 2012 Bachelor of Commerce, Accounting major, English section Faculty of Commerce, University of Cairo, Cairo, Egypt Grade: Very Good
2006 - 2008 Baccalaureate (Thanaweya Ama) - Literature Mére du Dieu, Cairo, Egypt Grade: 95.5% INTERSHIPS