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Nour Kassem, Operations Coordinator

Nour Kassem

Operations Coordinator·Everlast Shipping

Lebanon

Bachelor's degree, Human Resources

Work experience

Total years of experience: 2025 years, 5 months

Operations Coordinator

January 2025 - Present

Everlast Shipping

Lebanon

January 2025 - Present

• Collaborated with the information technology team to resolve invoice display issues, ensuring shipping
marks and order references appear clearly for every client.
• Identified gaps in the order archive function and proposed system updates that allow clients to retrieve
and review past shipments quickly and smoothly.
• Coordinated with the China shipping team to enforce proper procedures, ensuring shipment details
were uploaded to the system before goods departed warehouses.
• Designed and rolled out a new warehouse inventory tracking process using stock fields and quick
response codes printed directly on accounting invoices.
• Trained the warehouse keeper on daily inventory updates through scanning, resulting in accurate, real
time stock records and significantly fewer customer delivery mismatches.
Job role:
Administration

Operations Coordinator

January 2025 - Present

Everlast Shipping

Lebanon

January 2025 - Present

• Collaborated with the information technology team to resolve invoice display issues, ensuring shipping
marks and order references appear clearly for every client.
• Identified gaps in the order archive function and proposed system updates that allow clients to retrieve
and review past shipments quickly and smoothly.
• Coordinated with the China shipping team to enforce proper procedures, ensuring shipment details
were uploaded to the system before goods departed warehouses.
• Designed and rolled out a new warehouse inventory tracking process using stock fields and quick
response codes printed directly on accounting invoices.
• Trained the warehouse keeper on daily inventory updates through scanning, resulting in accurate, real
time stock records and significantly fewer customer delivery mismatches.
Job role:
Administration

Human Resources Intern

January 0001 - May 2026

Tecomsa

Lebanon

January 0001 - May 2026

• Selected by the university based on strong academic performance to participate in this highly
competitive internship opportunity within the human resources department.
• Supported daily human resources activities, gaining practical exposure to recruitment processes,
employee records management, onboarding tasks, and standard administrative office procedures.
• Observed senior staff handling employee relations matters, learning how policies are applied
consistently and how clear communication shapes a positive workplace environment.
Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Human Resources Intern

January 0001 - May 2026

Tecomsa

Lebanon

January 0001 - May 2026

• Selected by the university based on strong academic performance to participate in this highly
competitive internship opportunity within the human resources department.
• Supported daily human resources activities, gaining practical exposure to recruitment processes,
employee records management, onboarding tasks, and standard administrative office procedures.
• Observed senior staff handling employee relations matters, learning how policies are applied
consistently and how clear communication shapes a positive workplace environment.
Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Customer Service Representative

December 2023 - December 2024

Everlast Shipping

December 2023 - December 2024

• Responded to client inquiries about shipments, invoices, and account statements, providing clear
explanations and resolving concerns in a timely and professional manner.
• Tracked shipping orders through the company application, communicating updates to clients and
ensuring every delivery question received an accurate and informed response.
• Documented recurring client complaints regarding invoice clarity and order visibility, escalating these
patterns to management for proper review and timely follow up.
• Built strong client relationships by maintaining a friendly tone, listening carefully to issues, and following
up consistently until each case was fully resolved.
• Supported daily operations by coordinating with internal departments, ensuring smooth information
flow between accounting, warehouse, and shipping teams during all client interactions.
Job role:
Customer Service and Call Center

Customer Service Representative

December 2023 - December 2024

Everlast Shipping

December 2023 - December 2024

• Responded to client inquiries about shipments, invoices, and account statements, providing clear
explanations and resolving concerns in a timely and professional manner.
• Tracked shipping orders through the company application, communicating updates to clients and
ensuring every delivery question received an accurate and informed response.
• Documented recurring client complaints regarding invoice clarity and order visibility, escalating these
patterns to management for proper review and timely follow up.
• Built strong client relationships by maintaining a friendly tone, listening carefully to issues, and following
up consistently until each case was fully resolved.
• Supported daily operations by coordinating with internal departments, ensuring smooth information
flow between accounting, warehouse, and shipping teams during all client interactions.
Job role:
Customer Service and Call Center

Education

Al Maaref University - Lebanon

February 2024

February 2024

Bachelor's degree, Human Resources

Lebanon