Nour Mawas

• Greet visitors and direct them to the appropriate person or department
• Respond to calls, emails, and routine letters; direct inquiries to the appropriate person
• Manage schedules and calendars
• Arrange, coordinate, and schedule meetings; prepare meeting documents
• Coordinate conferences; complete conference registrations for company employees
• Complete travel forms and make travel arrangements for office personnel
• Maintain content management system
• Maintain budget and purchase supplies for the office; track inventory of office supplies
• Write and distribute routine correspondence and reports
• Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed
• Compile data and prepare report
• Conduct internet searches to find needed information
• Mail letters, newsletters, promotional materials, and other items as directed
• Develop and maintain a filing system for paper and electronic copies of documents
• Maintain updated contact information for company employees, suppliers, and customers; keep such information confidential
• Operate and maintain standard office equipment such as computers, printers, copiers, and fax machines
• Use a computer for online communication, spreadsheets, word processing, database management, and other software applications
• Learn new technologies as they are adopted
• Read secretarial publications and attend workshops to improve skills over time
• Fulfill other secretarial duties as needed

& Achievements:
•Responsible for smooth functioning in the designated working area.
•Maintain friendly communication with all the patients.
•Check the doctor’s availability and ensure that they are in designated rooms.
•Prepare the duty roster for the staff.
•Act as a translator between patient/visitor and other staff.
•Ensure that the day to day report of the floor area must reach to director.
•Be a bridge between the clinical and administration in all matters and maintains transparency in all dealing and execution.
•Escalate unresolved problems and issues to front office manager.
•Coordinate & communicate with other staff in the working area.
•Proposing initiatives for improving the efficiency of the ward and enhancement of operations function.
•Follow up with maintenance department, housekeeping and security for services required.
•Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in hospital rules.
•Participate in departmental quality improvement and patient safety programs.
•Understand, comply and participate in hospital wide quality, risk management, safety, infection prevention.
•Follow up the billing in the floor and invoices.
•Responsible about the cash money of the floor.

Amana Long Term Medical and Rehabilitation hospital, Al-Ain.
Responsible for meeting and greeting patients and facility visitors in the reception are pleasantly and assisting them by providing information regarding facility services, patient room, clinics locations, appointments, telephone numbers etc.
Responsibilities & Achievements:
•Administrate the reception desk
•Provide information and guidance
•Provide patient information
•Greets visitors with courtesy and promptness at the reception desk
•Maintain a good relationship with all employees and patients/ visitors at the facility
•Delegate volunteers to escort patients to various locations within the facility to ensure the continuation of the meet and greet service
•Maintain a recording system for wheelchair movement
•Demonstrate customer focus when interacting with internal or external customers
•Maintain positive working relationships within the department/section and between various facility departments/sections

for PORSCHE, AUDI and VOLKSWAGEN
Responsibilities & Achievements:
•Assessed executives’ needs and requirements, formulated action plans to achieve them.
•Efficiently managed all important telephone calls - Collected and sorted mail, screened and initiated telephone calls.
•Maintained daily tasks list - Arranged meetings and made appointment with individuals on a priority basis.
•Prepared reports and documents - Handled all the documentation work.
•Conducted market research and prepared presentations.
•Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations.
•Planned the time table schedule of business, personal and weekend events.
•Collaborated with key management personnel to assist in arrangement of special events.
•Knowledge and experience in SAP, PPN, TKP System