Regional Talent Acquistion Lead Egypt, North Africa & Pakistan
Microsoft Egypt
Total years of experience :19 years, 8 Months
As Regional Talent Acquisition Lead
• Managing the staffing/ recruitment activities across the assigned region
• Develop all recruitment plans for the segments across Egypt & NEPA
• Coordinate with stakeholders to align deliverables to all business staffing requirements
• Develop & execute Microsoft’s Employer Branding strategy & plans
• Succession planning responsibilities, including Talent Mapping & Competition analysis
Growth Path:
•Resourcing & Employer Branding Senior Supervisor Oct 2013 till now
•HR Planning & Governance Business Partner Jul 2011 - Oct 2013
•HR Business Partner Apr 2010 - Jul 2011
•Organization Development & Change Supervisor Dec 2009 - Mar 2010
•Customer Care - HR Business Partner Oct 2007 - Nov 2009
•HR Senior Specialist Aug 2004 - Sep 2007
Accountabilities:
Resourcing & Employer Branding Senior Supervisor
•Lead the Commercial Resourcing function, including Customer Care, Marketing, Sales, & Retail sourcing & selection
•Develop all recruitment plans for the commercial departments in Vodafone Egypt
•Manage & guide a team of recruiters serving all commercial recruitment needs
Coordinate with stakeholders to align deliverables to all business resourcing requirements
•Develop & execute Vodafone Egypt’s Employer Branding strategy & plans
•Enhance & promote for Vodafone Egypt’s position as an employer of choice
•Responsible for maintaining & developing the recruitment sourcing channels
•Representing Vodafone Egypt in all employment events/activities
As HR Planning & Governance Business Partner
•Develop & maintain productive business relationship with business partners
•Focus on enhancing operational efficiency of Business Partners
•Define/ align account management strategy to HR and organizational objectives
•Ensure compliance to project delivery schedules and other SLA parameters for business partners
•Coordinate with stakeholders/ accounts to align deliverables to business requirements
•Collaborate with various support teams in implementation of account management practices for identification of potential gaps and collaboration enhancement
•Guide business partners in implementation of process improvement initiatives and rendering qualitative service delivery
•Define new initiatives in business partnerships with regards to parameter settings, performance assessment and fine-tuning
•Draft technical documents pertaining to new initiatives and enhancement of service quality
•Optimize resource utilization to maximize productivity
•Monitor performance of team members and render productivity enhancement feedback
•Interact with various HR teams and generate various reports for the senior leadership team
As HR Business Partner
•Functioned as Certified Assessor across internal assessment centers
•Prepared account hiring plans
•Managed outsourced requirements of accounts
•Ensured smooth functioning of operations in coordination with HR/ Technology departments
As Organization Development & Change Supervisor
•Coordinated in/out assignments to/from Vodafone Egypt
•Maintained business interaction with Vodafone Group and other Vodafone OpCos
•Functioned as SPOC for resolution of assignees’ issues
•Conducted Spans & Layers exercises for various departments in Vodafone Egypt
•Worked on Expats’/ Consultants’ permits in coordination with Vodafone Egypt and external vendor
As Customer Care - HR Business Partner
•Managed recruitment activities within customer care, retail accounts and outsourced teams in coordination with HR, Customer Care and Retail
•Conducted internal assessments and ensured compliance to account hiring plans
•Optimized resource utilization with regards to recruitment activities
•Monitored performance and conducted need based training sessions for team members aligned to business requirements
•Efficiently Managed the HR operational team responsible for the Customer Care & Retail department
As HR Senior Specialist/ HR Administrator/Specialist
•Efficiently handled all recruitment drives for Vodafone International Services launch
•Monitored and supervised pre-employment activities including medical checkup and signing contracts
•Managed the process of subcontracted employees’ conversion to Vodafone full-time employees
•Managed internal vacancies announced within the Customer Care department