CAFM / Helpdesk Coordinator
Waseef Corporate
Total years of experience :15 years, 6 Months
Schedule preventive maintenance tasks
React to maintenance emergency
Determine equipment and supply needed for maintenance Ensure that health and safety standards are met
Arrange for repair when needed
Receive complaints from costumers
Answer the telephone and take messages
Investigate about complaints, and define the main issue
Create a work plan to resolve the complaints
Make a line time and follow the complaints solving
Coordinate between Engineers and technicians to resolve complaints Create daily work sheet detailing every aspect of the shift
Work with contractors, Architects, Engineers and other professionals to ensure that the facility are well maintained and functional all the time
Schedule preventive maintenance tasks
React to maintenance emergency
Determine equipment and supply needed for maintenance Ensure that health and safety standards are met
Arrange for repair when needed
Receive complaints from costumers
Answer the telephone and take messages
Investigate about complaints, and define the main issue
Create a work plan to resolve the complaints
Make a line time and follow the complaints solving
Coordinate between Engineers and technicians to resolve complaints Create daily work sheet detailing every aspect of the shift
Work with contractors, Architects, Engineers and other professionals to ensure that the facility are well maintained and functional all the time
Design complete travel itineraries for clients that includes entertainment, restaurant and attraction suggestions
Make and confirm all travel arrangements, including hotel booking and plane tickets
Counsel clients on their travel choices and explain the differences between available options
Build long term relationship with corporate clients
Add extra services to travel packages and provide amenities to clients
Monitor airline flights while clients are in route to stay apprised of delays and any other issues
Stay up to date on airport regulations and other considerations, such as travel warning and country visitor guidelines
Create events and provide all logistics to make it successful
Visit customers on hotels and schedule a welcome meeting
Provide information about hotel’s facilities and services
Provide information about local shops, attractions, and places to visit
Organize trips and excursions to discover Tunisian local culture, history and tradition
Assist customers on planning their holidays
Supervising other employees working on an overnight shift, including clerks at the front desk, bellhops, crew maintenance, bar and waiter staff and security staff
Solve issues and complaints on an overnight shift
Maintain smooth hotel operation by attending to guest complaints, requests and inquiries
Make the necessary rounds of the entire hotel property
Ensure that all the required equipment and supplies are to hand and in a good working order
Observe and report on the need for repairs and maintenance of furniture, fitting and equipment
Create daily work sheet detailing every aspect of the shift
Discuss policies and priorities with senior management
Prepare for guests’ arrival and departure
Perform front desk duties when business demands
Great customers on arrival
Sign in customers and answering any questions
Check in guests, allocate room and issue keys or key cards
Collect customers documentation and necessary payment
Provide customers with full information about facilities and activities
Answer the telephone and take messages
Demonstrate security procedures
Take immediate contact with search and rescue team in case of emergency
Be the contact point for all needs expressed by customers
Carry out show rounds of the hotel’s facilities
Deal with currency exchange activities
Handle deposits
Acquire feedback on customers satisfaction
Prepare for departure
Follow the daily update movement of the flights of our partner’s tour operator (Anex, Blue Style, Sun & Fun)
Monitor airline flights
Prepare for guests’ arrival and departure
Put a daily strategy for work depending on number of flights, number of excursions and the dispositive of personnel and materials available
Put a plan for every personnel (drivers, reps, guides, airport reps …) daily
Prepare a plan for every bus and cars daily
Inform every personnel (drivers, reps, guides) about the daily work
Coordinate between all personnel to deliver a high standing service
Take bookings for excursions
Take bookings for flights
Schedule excursions and provide all it needs to make it successful
Take bookings for events
Create events and provide all logistics to make it successful
Ensure the periodic maintenance of equipment and materials
Ensure that all the required equipment and supplies are to hand and in a good working order
Prepare arrival and departure lists
Welcome customers on arrival at the airport
Guide customers to their hotels
Visit customers on hotels and schedule a welcome meeting
Provide information about hotel’s facilities and services
Provide information about local shops, attractions, and places to visit
Assist customers on planning their holidays
Organize trips and excursions to discover Tunisian local culture, history and tradition
Book hotels and excursions
Provide assistance to disable customers
Make airlines and rails travel reservation
Book theatre, cinema and concerts tickets,
Build long term relationship with corporate clients, guests and suppliers
Obtain feedback about guests’ satisfaction
Solve issues and complaints
Prepare for guests’ arrival and departure
Greet customers on arrival
Sign in customers and answering any questions
Check in guests, allocate room and issue keys or key cards
Collect customers documentation and necessary payment
Provide customers with full information about facilities and activities
Answer the telephone and take messages
Demonstrate security procedures
Take immediate contact with search and rescue team in case of emergency
Be the contact point for all needs expressed by customers
Carry out show rounds of the hotel’s facilities
Deal with currency exchange activities
Handle deposits
Acquire feedback on customers satisfaction
Prepare for departure
Generate and manage lists of properties for Rent/Sale/Buy
Promote properties to attract advantageous offers
Advertise and market available proprieties using a variety of media
Inspect and arrange maintenance to meet standards
Maintain a positive, productive relationship with tenant
Negotiate lease/contracts with contractors
Collect receivable accounts and handle operating expanses
Oversee properties
Build relationships with prospective clients to expand business opportunities
Provide information on all aspect of properties
Carry out show rounds of properties
Ensure proper maintenance and inspect properties periodically
Create lists for real estate properties with detailed information; location, features, square, footage ext.…
Facilitate negotiations and close deals
Handle deposits
Acquire feedback on customers satisfaction
Business Administration studies