Shift Leader Call Center
Al Ahli bank of Kuwait - Egypt
Total years of experience :12 years, 6 Months
• Devising and maintaining office systems, including data management and filing;
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• Screening phone calls, enquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
• Carrying out background research and presenting findings;
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring the manager is well prepared for meetings;
• Liaising with clients, suppliers and other staff.
• Meeting with senior managers to review organizational performance.
• Keeping and maintaining personnel records.
• Dealing with complex queries and complaints on the telephone, by email and in person.
• Establishing and maintaining administrative, financial and office systems.
• Liaising with the landlord with regards to management and maintenance of Involve office premises.
• Reviewing and updating office policies and insurance.
• Oversight of IT systems and liaising with outsourced IT staff.
• Organizing and coordinating high profile events, seminars and meetings.
• Corresponding with the Board Members and arrange the quarterly board meetings.
• Receiving and coding invoices for payment and creating accounts for new suppliers.
• Relevant duties as agreed with line manager to enhance the coordination of the Involve team.
• Responsible for collect all reports from the team.
• Send weekly reports to Managers with each feedback.
* Work with the in-house designer to produce materials of visual impact and within brand guidelines.
* Work with the business innovations department to develop new ideas for reaching end user markets using the latest in electronic technologies.
* Communicate to rest of marketing team about new innovations and how they can be used to leverage marketing efforts.
* Preparation & delivery of marketing plan within key objective.
* Copy writing of articles, marketing materials etc.
* Market research and competitor analysis.
* Maintains up to date with professional sector news.
* Use email, adwords and other electronic marketing techniques to inform customers of new products and generate sales.
* Perform market research to assess viability of potential new products and to measure success of recent campaigns.
* Plan projects in order to accomplish its goals within constraints such as time, cost and agreed quality standards.
* Schedule tasks, deadlines and milestones for all stake holders and resources.
* Create time estimates for work to be performed.
* Identify schedule uncertainties and risks for both client and Wire IE.
* Manage/Coordinate/escalate project tasks on a day-to-day basis.
* May be responsible for multiple projects at one time.
* Coordinate field techs, subcontractors, service providers, other staff and clients.
* Assemble assets required for Installation team to perform tasks.
* Disseminate information to team members through task and sub-tasks assignment based on requirements.
* Coordinate communication between staff and third parties acting on behalf of the client.
* Work directly with Executive Director, Director Operations, Marketing Manager, and sales to contribute wording, estimates, charts, samples etc. to proposals.
* Answers phones & responds to customers inquiries.
* Provide customers with all information about the company services & products.
* Follow up the calls of the clients with clerical duties which includes faxing, filling up paperwork.
* Check the mail of the company daily and forward each to the specific department and Organize the filling system.
* Maintains & updates customer data base with changes and the status of each customer.
* Report daily to marketing manager and organize the GM daily agenda.
* Other secretarial work such as: writing letters, sending faxes, follow up with customers, and take notes on their feedback.
