Customer Support Specialist
ABB Electrical Industries
Total years of experience :23 years, 1 Months
Provide internal and external customer support (e.g. technical, order assistance, paymentrelated
assistance) and coordinate with relevant resources to have complete case
ownership and to increase customer satisfaction.
Main Accountabilities:
Customer assistance, Customer requests, Customer relations, Data analysis and Targets.
Achievements:
I involved in the Sales force tool projects. I take care the part of the customer side ( inquiry,
service, techincal support, cases and customer feed back ).
I redesigned the survey template.
Responsible as Senior Sales Engineer for Electrical Automation products and
communication network products.
Achievements:
- Based on solid technical background presenting the technical solutions that explain
products or services to customers and prospective customers
- Successfully extend the installed base of customer.
- Improve the order intake and optimize the offering processes.
- Successfully opened new segment in telecom
Responsible in system configuration, Products Integration with system, Timetable
follow up with clients, Team leader, develop and maintain a technical support to my
customer & my team.
Achievements:
-I associate in the 1st substation automation system in Saudi Arabia done by ABB
Automation which was in prince Noura university.
- I was assigned by my company to participate with the competition companies to
develop standardization system with National Grid company.
- I was assigned by my company to lead a team to implement customer standard
in ABB System & supervising the QA.
- I lead a team to energized different 132kV substation Automation in Riyadh, with
full customer standard requirement & with following QA.
Responsible in design, develop and maintain electrical protection and control
system for National grid and Aramco projects.
Achievements:
- I done many projects related to SEC-EOA and Aramco.
Responsible in electrical scheme check as per drawings, testing the protection &
control products, completing panel check, preparing FAT with customers, develop
and maintain work in the QC area.
Achievements:
-Configured and test the new busbar protection low impedance REB500 in NG
SS.
- I implanted in the team to improve QA process.
worked in the field operation with fully capacity on-site duties for Execution
projects, with Comprehensive.
Associate Diploma in Electrical & Electronics Engineering Technology
