Nova Aristianti

Admin Gift Consultant
Wedding Souvenir Production Company

Key Responsibilities:

Established and managed dedicated WhatsApp groups for seamless communication with each client, ensuring high responsiveness and customer satisfaction.

Oversaw the end-to-end order process, from initial request to final delivery, ensuring all client requirements were met accurately and on time.

Drafted and submitted personalized job requests based on client needs and event timelines.

Acted as a liaison between clients and the internal design team, providing clear direction on product specifications, design preferences, and color themes.

Facilitated timely client approvals for design drafts, reducing revision cycles and streamlining production timelines.

Communicated approved designs and specifications to the production team in a structured and timely manner to avoid miscommunication.

Managed production deadlines and delivery schedules using Microsoft Excel, improving workflow visibility and reducing missed deadlines.

Followed up proactively with the production team and finance team H-7 before each client’s delivery schedule.

Issued professional payment reminders to clients, ensuring smooth financial transactions and reducing last-minute payment delays.

Coordinated delivery logistics using both in-house drivers and third-party couriers, ensuring safe and timely arrival of souvenirs.

Key Skills:

Client Communication & Relationship Management

Project Coordination & Scheduling

Team Collaboration (Design & Production)

Microsoft Excel & WhatsApp for Business

Attention to Detail & Deadline-Oriented

Conflict Resolution & Problem Solving

Order Fulfillment & Documentation

Achievements:

Successfully managed over 400 client orders per month with a 95% on-time delivery rate.

Helped reduce design revision turnaround time by implementing a clear and structured approval process.

Recognized internally for maintaining excellent client satisfaction and communication across multiple departments.

Daily Closing:
• Prepared daily reports for cash receipts, office transactions, and office closing activities.
• Inputted fund disbursement realization reports accurately and on time.
• Processed and approved weekly collection data into Back Office systems and BR.Net.
• Recorded daily bank deposit and withdrawal transactions.
Operational Finance:
• Managed daily operational funds to ensure sufficient cash flow.
• Submitted operational expense claims following internal procedures.
• Drafted official memos for high-value expenses (e.g., internet bills or other costs above IDR 250, 000).
Filing & Documentation:
• Filed daily financial reports, including VP, RV, MJV vouchers, and bank receipts.
• Maintained organized archives for easy access and compliance.
Petty Cash Management:
• Handled and documented petty cash transactions.
• Ensured all expenditures were properly recorded and aligned with budget policies.