Novie Tagalog

1. Assisted patients with inquiries, referrals, and department navigation, reducing misdirection and delays.
2. Resolved of patient complaints within 48 hours through coordination with concerned units.\[%\]
3. Distributed daily patient satisfaction survey forms and compiled feedback for monthly management reports.
4. Encoded survey results and identified top recurring issues, submitting recommendations for service improvement.
5. Escorted elderly, PWD, and mobility-limited patients to payment counters and pharmacy when needed.
6. Explained hospital policies, billing procedures, and financial assistance programs in simple terms to walk-in clients.
7. Coordinated with DSWD, PCSO, and PhilHealth to process medical assistance applications for indigent patients.
8. Prepared and packed sterile cotton balls and gauze for OR use during staff shortage.
9. Reduced average client waiting time from to minutes by streamlining intake and queuing processes.
10. Conducted follow-up calls on resolved cases, achieving patient satisfaction rate.

1. Assisted patients with inquiries, referrals, and department navigation, reducing
misdirection and delays.
2. Resolved of patient complaints within 48 hours through coordination with concerned
units.\\[%\\]
3. Distributed daily patient satisfaction survey forms and compiled feedback for monthly
management reports.
4. Encoded survey results and identified top recurring issues, submitting recommendations
for service improvement.
5. Escorted elderly, PWD, and mobility-limited patients to payment counters and pharmacy
when needed.
6. Explained hospital policies, billing procedures, and financial assistance programs in
simple terms to walk-in clients.
7. Coordinated with DSWD, PCSO, and PhilHealth to process medical assistance
applications for indigent patients.
8. Prepared and packed sterile cotton balls and gauze for OR use during staff shortage.
9. Reduced average client waiting time from to minutes by streamlining intake and queuing
processes.
10. Conducted follow-up calls on resolved cases, achieving patient satisfaction rate.

«Receive and respond to inquiries and complaints from patients and relatives in a calm and
professional manner
«Provide accurate information regarding hospital services, requirements and procedures
«Assist walkin clients to ensure their concerns and addressed promply
«Demonstrate strong communication skills and ability to handle stressful situations effectively