Customer Manager
MSD Sudan
Total years of experience :9 years, 0 Months
May, 2010-Present:-
MSD Sudan
(under the agent Medica because of OFAC license)
Customer Manager
Head Office: Dubai
• Forecasting for sales of all registered product &Leading the staff.
• I have an excellent relation with Fertility centers as I promote our infertility products there.
• I have an excellent relation with Anesthesiologists & I was affiliated member on their society.
• Concentrating on Family planning projects as parts of MDG5 initiative, including:-
* Social market approach: DKT&Marie Stopes (MSI)
* NGOs:UNFPASudan, PPFA&Sudan Family Planning Association (SFPA) as a part of IPPF
* Ministry of Health as a regulator & Distributer.
• My Duties on Family Planning project are the following:-
_Budgeting for MSD's Family Planning
products:-
*Marvelon (COC)
*Exluton (POP)
*Implanon (prelauded single rod implant
_Trainings of health providers (OBS &GYN Consultants ®istrars, medical officers& sisters) on Implanon (counseling, insertion&removal) & other contraceptive methods
Achieved:730 trained health providers (Khartoum)
292 trained on other Sudan states.
_Trainings of Pharmacists on Family Planning and MDG5 Program
Achieved: 410 trained Pharmacists.
_Follow up the distribution of FP products with our
distributers.
• I am a member of Reproductive Health Commodity Security Committee with UNFPA, SFPA, UNICEF, WHO, PPFA, DKT, Pharmacy Directorate &Ministry of Health.
•
Lead the marketing plans and make presentations
September, 2006 - August 2009
DKT Sudan
Senior Promotion & Marketing Officer
• Arranging visits to pharmacists and hospitals medical staff.
• Making presentations to private practicing doctors and doctors in hospitals, health centers and private sector pharmacists.
• Presentation made in the medical premises during the day and may be done in the evenings in the clinics.
• Organizing conferences for doctors and other medical practitioners.
• Building and maintaining positive working relationship with medical staff.
• Keeping detailed records of all contacts which can constitute a data base.
• Planning work and schedules for weekly and monthly calls.
• Attending company meetings and technical data presentations.
• Staying up to date with competitors' products.
• Coordination with products suppliers.
• Follow ups of orders, L/Cs & delivery.
• Follow ups of sales and collection with distributors.
• Planning and forecast for new orders.
May 2004-September 2006
Work in Qeens Pharmacy (14 series)
Filling prescription, direct contact with customers, ordering from suppliers & directing the
Pharmacy.
Trainings: • BSS training by Organon Scientific Office, Khartoum (5 days)
• FP methods (SFCA) (3 days)
• Attended workshops in PAC, Prenatal Care, FP, Research methodology in Omdurman Maternity Hospital.
• Attended workshop on HIV/AIDS SNAP Khartoum State.
• Customer Centric Interactions by MSD 3-5 July 2010 in Yemen.
• Buying Ladder & Customer Centric interaction by MSD 27-28 December 2010 n Yemen.
• Coaching training by MSD.
• Compliance by MSD.
2004: BSc; Faculty of Pharmacy, University of Khartoum.
