Numair Alsaleh

• Worked in the FTD team of a regulated Forex and CFD call centre, calling registered leads who had signed up
but not yet made their first deposit - the goal was to get them to activate their account.
• Used DISC personality profiling to read each client fast and adjust tone, pace, and pitch - dominant, analytical,
social, or expressive - within the first minute of a call.
• Handled objections across price concerns, trust issues, and competitor comparisons using structured rebutal
scripts in a quality-monitored environment.
• Completed training in Forex market fundamentals, KYC compliance, and quality control standards. Logged
every call in CRM and kept follow-up timelines current.

Worked in the FTD team of a regulated Forex and CFD call centre, contacting registered leads who had not yet made their first deposit and re-engaging them toward trading activity.
Used DISC personality profiling to read each client and adjust tone, pace, and pitch style based on whether they were dominant, analytical, social, or expressive.
Handled objections across price concerns, trust issues, and competitor comparisons using structured rebuttal scripts in a licensed trading environment.
Completed training in Forex market fundamentals, KYC compliance, and quality control standards.

• Cold called landlords and property owners to pitch listing agreements - mostly outbound phone work, building
the agencys inventory from scratch.
• Handled inbound buyers and tenants who contacted the agency directly, took them through available
properties and moved them toward a decision.
• Worked across secondary market and leasing - rentals for quick closings, resales when the opportunity came
in.
• Kept track of active listings and followed up with both sides of each deal until it closed or fell through.

• Worked the floor of a luxury fragrance boutique, talking clients through the range and matching them to
scents based on what they told me they were looking for.
• Learned the full product range fast and used that knowledge to make recommendations that had a reason
behind them, not just a price point.
• Remembered what returning clients had bought before and what they said they wanted next - they noticed,
and they came back.

• Managed a book of returning clients through personal follow-up, which kept appointment retention high and
brought in referrals.
• Grew average spend per visit by spoting upsell opportunities during consultations and framing them around
what the client had already said they wanted.