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Nur Mohammod  Munna, Senior Executive - Admin & Customer Service

Nur Mohammod Munna

Senior Executive - Admin & Customer Service·Synesis IT Ltd,

Qatar

Master's degree, Management

Work experience

Total years of experience: 3 years, 1 months

Senior Executive - Admin & Customer Service

January 2023 - June 2025

Synesis IT Ltd,

Dhaka, Bangladesh

January 2023 - June 2025

• Spearheaded administrative operations and customer service initiatives, managing schedules, meetings, and events
• Administered comprehensive data management systems, reports, and databases for strategic decision-making
• Optimized customer communication channels, ensuring prompt resolution of inquiries via multiple platforms
• Implemented process improvements that enhanced office efficiency by streamlining workflows

Company industry:
IT Services

Customer Service Supervisor

June 2022 - December 2022

Synesis IT Ltd,

Dhaka, Bangladesh

June 2022 - December 2022

• Managed and mentored a cross-functional team of 30 members, overseeing daily operations and project execution
• Coordinated project logistics and ensured timely completion of deliverables within budget constraints
• Maintained organized financial documentation including reports, invoices, and contracts for audit compliance
• Executed billing and bookkeeping operations with accuracy, ensuring financial records integrity

Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

University Of Dhaka (Kabi Nazrul Government College)

January 2020

January 2020

Master's degree, Management

Bangladesh

University of Dhaka (Kabi Nazrul Government College)

January 2017

January 2017

Bachelor's degree, Management

Bangladesh

Rokeya Ahsan College

January 2013

January 2013

High school or equivalent, Business Studies

Bangladesh

Bamoil Ideal High School

January 2011

January 2011

High school or equivalent, Business Studies

Bangladesh

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
TEAM MANAGEMENT
Expert
TEAM MANAGEMENT
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Bengali
Native Speaker
English
Expert
Hindi
Expert
Urdu
Intermediate
Arabic
Beginner

Training and Certifications

Training
Office Management

Hobbies

  • Traveling