Nurhan El Gamal

Responsible for developing and delivering a customized training and support plans for the
equipment at customer accounts.
- Developing Marketing and Clinical Training plan catered to each client specifically in the
areas of Critical Care (ICU & OT), NICU, & Maternity.
- Responsible for leading implementation teams to complete the project on time, safely and
to the customer’s satisfaction.
- Responsible for providing ongoing customer support either in person or by telephone.
- Responsible to update product knowledge as product operations or features change.
- Effectively present information in one-on-one and group situations to customers and other
employees of the organization;
- Creation and maintaining of business reports, expense accounts, sales funnel and
opportunities on CRM -Sales Force.
- Training plans as a part of the overall marketing strategy to ensure client satisfaction.
- Identified areas of opportunity for gaining new clients based on marketing data and
Information and expanded the business.
- Product launch and promoting new product lines in the market
- Provided follow-up to confirm customers were using product correctly and understood
product functionality.
- Conducted assessments for each account to better understand their workflow and assist in
the development of the sales strategy.
- Identification of potential customers, preparation and presentation of sales proposals,
Negotiation and closing of sales agreements and achieving set quota.
- Arrange samples against tenders/ enquiries by proper documentation.
- Effective utilization of marketing budget by organizing product launch, refreshment training,
participating clinical conferences Etc.
- Effective monitoring of Supply Contracts-Accounts to maintain adequate growth and block
the competition effectively.
- Proactive approach in managing tenders/ product enquiries in our favor by effectively
utilizing the information related to the leading competition products available in the market.
- Identifying and closing a high volume of sales accounts, which resulted in record profits for
the organization and exceeding my Annual quota.
- Resolves customer complaints by investigating problems; developing solutions; preparing
reports; making recommendations to management.
- Follow up of stocks, consumption and ordering process especially in government sector and
institutions.
- Attending seminars and participate in setting up sales demonstration and exhibition.
- Monthly report for sales, activities, market feedback, threats and opportunities.

Portfolio Handled:
- Philips Healthcare - Critical Care & Patient Monitoring Solutions (Including the consumables
Business):
- Hospital Ventilation - Respironics V60 & V60 Plus.
- Continuous Patient Monitoring Systems - Intelliview MX 400, MX 450, MX 500, MX550, MX
700, MX 800 & X3.
- Fetal & Maternal Monitoring - Avalon FM 20, FM 30, FM 50 Avalon CL.
- Spot Check Vital Signs Monitoring - Sure Signs VS4, VSI, VS2+
- Defibrillators - DFM 100, HeartStart Intrepid, HeartStart FRX.
- Natus Hearing screening Devices - Neonatal (Including the consumables Business)
- Sure Pulse Neonatal Heart Rate Monitor (Product Launch)
- Kittet Hospital Grade Breast Pumps ( Product Launch)
- Inspiration Healthcare Whole body Neonatal Cooling system
- Acutronic Fabian HFO Ventilator
- Achievement: Managed to expand the Philips Consumables business to 2 million AED
annually and reestablished Philips new born solutions & Consumables in MOH, DHA &
Private hospitals up to 500, 000 AED within a year
Clients: MOH hospitals, DHA, SEHA, Private and Clinics Sectors

Facilitate effective students / Trainees learning in the appropriate clinical/lab settings.
- Executed Training programs and demonstrations in areas including biochemistry, ESR,
HbA1c, Lipid Profile, Fasting Blood Sugar, Kidney Function Tests, Liver Function Tests,
Phlebotomy, hematology, urinalysis, CBC, ELISA, Western Blot, Immunoassay, DNA
sequencing, Y -STR Profiling, Gene expression profiling & PCR.
- Maintained clinical competence and knowledge in my area of expertise.
- Ensure effective evaluations of student practice.
- High-quality completion of both routine and special laboratory assays of patients specimens
(including blood and other body fluids, skin scrapings and surgical Specimens).
- Ensured test-result validity before recording/reporting results. Evaluated quality control
within laboratory using standard laboratory test and measurement controls, and maintained
compliance with CLIA, OSHA, safety and risk management guidelines.
- Operated and calibrated an assortment of laboratory/testing equipment and performed
- Various chemical, microscopic and bacteriological tests.
- Maintained lab equipment and troubleshot/resolved instrument problems.

Coordinating and following up with all the field researches and phlebotomists on their
appointments, blood collection or any field work related issues and emergencies.
- Ensure compliance with all clinical trial protocols
- Enter clinical research data into appropriate fields
- Carrying out data collection/fasting blood collection for the research candidates in
different emirates.
- Processing and undergoing the necessary tests (Fasting Blood Sugar, Lipid Profile,
insulin, HbA1c, Triglycerides level) of the blood in Rashid Centre for diabetes, Ajman.
- Prepare correspondence, documentation, or presentation materials on findings
- Draft informed consents for trials
- Development and maintaining of bio statistical data spreadsheets and updating them
regularly.

Coordinating and following up with all the field researches and phlebotomists on their appointments, blood collection or any field work related issues and emergencies.
- Training of Nurses / Medical staff on the usage of research equipment and the processing of collected samples
- Carrying out data collection/fasting blood collection for the research candidates in different emirates.
- Processing and undergoing the necessary tests (insulin, HbA1c, Triglycerides level) of the blood in Rashid Centre for diabetes, Ajman.
- Development and maintaining of bio statistical data spreadsheets and updating them regularly.