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Nurisa Hajiraini, SENIOR WAITRESS

Nurisa Hajiraini

SENIOR WAITRESS·KUWAIT AVIATION SERVICES COMPANY GOURMET/VIP LOUNGES

Kuwait

High school or equivalent, Secondary Education

Work experience

Total years of experience: 11 years, 7 months

SENIOR WAITRESS

February 2019 - Present

KUWAIT AVIATION SERVICES COMPANY GOURMET/VIP LOUNGES

Al Farawaniyah, Kuwait

February 2019 - Present

• Providing excellent customer service.
• Removing empty plates, used silverware, and soiled napkins from
tables.
• Supervises and participates in kitchen and dining area cleaning
activities.
• Resolves customer complaints regarding food service.
• Observe and evaluate workers and work procedures to ensure
quality standards and service, and complete disciplinary write-ups.
• Inspect supplies, equipment, and work areas to ensure efficient
service and conformance to standards
• Control inventories of food, equipment, and report shortages to
designated personnel.
• Recommend measures for improving work procedures and worker
performance to increase service quality and enhance job safety.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

SENIOR WAITRESS

February 2019 - Present

KUWAIT AVIATION SERVICES COMPANY GOURMET/VIP LOUNGES

Al Farawaniyah, Kuwait

February 2019 - Present

• Providing excellent customer service.
• Removing empty plates, used silverware, and soiled napkins from
tables.
• Supervises and participates in kitchen and dining area cleaning
activities.
• Resolves customer complaints regarding food service.
• Observe and evaluate workers and work procedures to ensure
quality standards and service, and complete disciplinary write-ups.
• Inspect supplies, equipment, and work areas to ensure efficient
service and conformance to standards
• Control inventories of food, equipment, and report shortages to
designated personnel.
• Recommend measures for improving work procedures and worker
performance to increase service quality and enhance job safety.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

SALES ASSOCIATE

September 2015 - September 2016

MY MAY BOUTIQUE,

As Salimiyah, Kuwait

September 2015 - September 2016

• Serves customers by helping them select products
• Drives sales through engagement of customers, suggestive
selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile
records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing
checks, cash, and store or other credit and debit cards.
• Assists with inventory, including receiving and stocking
merchandise.
• Keeps clientele informed by notifying them of preferred
customer sales and future merchandise of potential interest.

Company industry:
Fashion Design
Job role:
Sales

WAITRESS

August 2006 - August 2009

SHERATON HOTEL,

Doha, Qatar

August 2006 - August 2009

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Adhere to all relevant health department rules/regulations and all
customer service guidelines

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Sulu High School

January 2004

January 2004

High school or equivalent, Secondary Education

Philippines

sulu high school Phil

January 2004

January 2004

High school or equivalent, secondary high school

Philippines

Skills

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

FOOD SERVICES

Intermediate

HOUSEKEEPING

Intermediate

INVENTORY MANAGEMENT

Intermediate

MANAGEMENT

Intermediate

SALES

Intermediate

SELLING TECHNIQUES

Intermediate

TRANSPORTATION MANAGEMENT

Intermediate

WORKPLACE SAFETY

Intermediate