Nusaiba Ebrahim

 Development and ongoing support to the CAFM Manager of the CAFM system ensuring that PPM and reactive maintenance tasks are validated from inception to completion.
 To work with the business in the mobilization of new contracts and implementation of CAFM system as part of the operational solution.
 KPI monitoring, asset management including asset tagging and barcoding in CAFM.
 Creating and managing mobile users, user groups, sending notifications and documents, publishing activities to user groups through FSI Dreamscape Portal
 Managing the Evolution GO Activity task management and Ad-hoc activities.
 Automation of planned services through FSI Go Mobile Application to ensure all services, PPMs are dispatched, and work carried out. Identifying and reporting key issues and developing action plans to resolve issues with CAFM system.
 To take overall responsibility for the task management process, continuously monitoring the system for incoming work requests with regards to the statutory compliance for services such as MEP, Fire safety and BMS.
 Maintaining Asset and PPM as well as importing new assets and PPM schedules into the system as and when required using Import Utility Tool
 Usage of Reach dashboards, creation and configuration of Reach Widget Class KPI using drill-down functions.
 Creating notifications and auto-issuance of reports using workflows.
 Creating resources and resource planning for manpower stabilization.
 Perform UAT testing in collaboration with the management and application vendors.
 Creating user accounts and granting proper security rights as and when required.
 To monitor and progress the actions on pending work orders to a successful completion.
 Coordinating with IT Service Provider to resolve any issues.
 Monitoring all missed PPMs, escalating any issues identified with Division Head.
 To work with key stakeholders to develop management information and FM performance reporting aligned to KPIs.
 Ensure that all service providers information and delivery is included in the CAFM system, Eg., cleaning, MEP, landscape, waste management etc.
 Involved in day-to-day operation of the CAFM system by data entry, upload, download, reporting and data correction.
 To assist CAFM Manager in identifying assets which could be under or over maintenance on PPM by analyzing reactive call data.
 Act as the key focal point for the CAFM related activities for the service provider’s contract issuing daily/weekly/monthly performance activity reports.
 Assist the CAFM Manager with managing system administration tasks including user issue management
 Monitor PPM workloads and issue to ensure that they are completed on a priority basis.
 Ensure that the Asset Register is up to date regarding additions, deletions and changes. Interface and develop suitable relationships with suppliers, partners and specialist subcontractors.
 Prepare regular reports by interrupting the data on the CAFM system.
 Co-ordinate Stores requirements to ensure timely ordering, delivery and issuing of spares and materials.
 Ensuring that SLA and KPI’s are met through effective management of the CAFM system.

 Assist the Facilities Manager in all aspects of project implementation as needed.
 Liaise with building contractors to follow through on approved work, assigning of Scheduled Tasks and PPM, respond to urgent maintenance calls
 Prepare regular reports by interrupting the data on the CAFM system.

 Assist the Facilities Manager in all aspects of project implementation as needed.
 Liaise with building contractors to follow through on approved work, assigning Scheduled Tasks and PPM, respond to urgent maintenance calls

 Prepare purchase orders and purchase requisitions in order to order materials, goods and supplies, send them to the suppliers.
 Process invoices, procurement support, coordinate with different departments in Group.
 Obtain monthly reports from various suppliers outlining the service used or provided.
 Input asset data and planned maintenance into CAFM system.
 Serves as a point of contact for contractors for receiving invoices, submittals, service reports from the suppliers.
 Prepare and collect all documentation required to be submitted to finance for payments, such as work completion, invoices etc.
 Preparation of reports such as monthly asset management for management or for clients.
 Liaise with building contractors/concerned personnel to follow through on approved work.
 Process quotations, invoices and submittals for Engineering, Maintenance and Stores Departments.
 Submit and reconcile expense reports and petty cash handling.
 Handling office tasks such as filing, setting up for meeting, creating accurate minutes of meeting, scheduling appointments and interviews and reordering supplies.
 Being a point of contact for a range of staff, visitors and external stakeholders.
 Facilitate all the support (HR, Facilities Management, Procurement and Finance related queries) required on site.
 Maintain records of personnel-related data (payroll, personal information, leaves etc.) in database and ensure all employment requirements are met.
 Ensure all the staff information are updated and maintained in the HRMS.
 Facilitate the exit process by updating the leavers’ details, preparing relieving letters, calculating leave balance, and ensuring the completion of the exit checklist.
 Forward all visa related documents to the applicants and update operations in order for them to start deployment and also arrange medical insurance cards.
 Assist in leave management, time and attendance records for payroll
 Run monthly reports on the visa and passport expiration dates of the staff
 Manage Leave Requests Process via proper tracking, approvals verification, system update and filing.
 Helping acquaint new employees with the company and managing employee records.
 Acting as a liaison between employees and insurance
 Administering enrollments, changes, and terminations.
 Assist with general employee requests, letters, verifications, etc.
 Assisting with the recruitment and interview processes
 Ensure that all financial records for the project are up to date

 Issuing motor policies
Preparing comparative analysis based on the various quotations received from insurance companies.
 Negotiating with the insurance companies based on the market knowledge for the selected risk.
 Submitting the quotations to the clients after evaluation and selection of the most competitive terms.
 Assist in calculating premiums, refunds, commissions, adjustments and new reserve requirements, using insurance rate standards.
 Assist in registering and handling of claims including proper submission of supporting claim documents and monitor the status of the claim periodically.
 Ensures error-free data input into the general insurance system for all policies.
 Assist in collecting insurance premium and processing any outstanding accounts.
 Providing customer service and instructions on claims processing.
 Analysis of existing insurance covers, follow up and issuance of renewal notice. Interacting with the clients of their requirements.

 Domain management, User and Group Management
 Assigning resources for the end user problems and new implementations
 Support and maintain end user requirements include troubleshooting, account maintenance and training
 Install new software releases, system upgrades, resolve issues related to IT
 Configuring the Exchange Server 2003
 Support of Windows 7/Vista/Xp/2000
 Support, monitor, test and troubleshoot all hardware and software problems
 Troubleshooting Active Directory replication problems
 Supporting for Users and troubleshooting of Windows, Printers and other Computer Peripherals
 Managing the User Computers & Server Computers by Remote Desktop way
 Configuring the Microsoft Office Outlook 2007 and 2010
 IIS Administration and Troubleshooting
 Virus Protection and Eradication
 Networking with TCP/IP, LAN, WAN
 Installation of O.S, MS Office, Antivirus, Printers
 Designing and writing new software programs
 Working with computer coding languages
 Maintaining systems by monitoring and correcting software defects
 Consulting clients/colleagues concerning the maintenance and performance of software systems
 Developing existing programs by analyzing and identifying areas for modification

PROJECTS

• Program for Recruitment System
Language : C++ (using FILES)
Details : This program allows the Front Office Personals to Register Candidate details for placement and these details are forwarded to Back Office where appropriate jobs are searched, then contacts the Candidate through E-mail or Telephone.


• Electronic Mart Website
Language : ASP.NET
Database : MS SQL
Details : This is a Sales Management and Online Shoppe Web Site which is designed in order to endure a systematic way of product sale that reach up to customer’s satisfaction and online sales management of the company.


• Expire Alert Software
Language : C#
Details : This program allows the Manager to know the employees’ starting and ending date of service so as to take necessary action for the renewal processes.