Category Manager (ISIT)
Telenor - Pakistan
Total years of experience :18 years, 9 Months
• Development and Implementation of Vendor Relationship Management (VRM) Framework (ZTE, Huawei, System limited, Oracle Pakistan, Wateen Solution, Premier).
• Leading the Strategic RFQ’s (Oracle Fusion ERP implementation partner), Commission Management Solution, Asia Billing Manage Services Partner, V1 Thunderbolt (Site Solarization), Digital S&SC. Grey Traffic Detection Solution, Resource Augmentation Partner. Digital Telco (OTT App). Penetration Testing, Multi Factor Authentication Solution, IOT, Human Resource Information Management Solution, Fraud Management Solution.
• Management of Strategic contracts e.g. CRM, Billing System, FMS, Orion, Digital S&SC, Information Security and Business Intelligence Stack, Oracle ERP, Cloud Computing, value added services (SMSC, RBT, USSD, ), IT services, V1(Site Solarization).
• Executing end to end sourcing process in compliance with Local Sourcing Procedures, Internal Audit requirements and other company controls. Process includes Sourcing Plan, Supplier Market Analysis, Bidding, Evaluation, Negotiation, Case Approval etc.
• Contracts Development and Negotiation.
• Help to technical teams for vendor solution normalization.
• Stakeholder Management.
• Spend Analysis, Business Process Improvement.
• Alignment with UD for financial forecasting.
TCO calculation
• Alignment with group for strategic projects (Billing, BI, VAS, IT services) and category uplifting,
• Lead the Network RFQ (Network SWAP Evaluation & Normalization Phase, NOVA) From OSS end (Aug, 2011- Dec 2011). Following vendors had participated in NOVA (Ericson, NSN, Huawei, ZTE, NEC, SIAE & ALU)
o Normalize the RAN, Core, VAS, and Transport, LDI & Microwave Element Management Solution.
o Normalize the OSS solutions i.e. Central Backup & Recovery, Fault Management Solution (HP-TeMIP), Performance Management Solutions (AirComm, Inspur) Service Delivery solutions. (HP-SM, IBM-Remedy) and Inventory Management Solutions
o Active participation in BOQ Normalization & finalization of all above domains.
• Lead the OSS VEGA domain for Implementation Phase. (Jan, 2012- April 2013)
• Supervise/Lead the platform upgrades activities initiated by planning functions from OSS team and ensure operational readiness. (M2000, T2000, TNMS, Netviewer, NetAct RC 5.1, NetAct 4.2, Traffica Z4.2)
• Develop and implement processes to manage OSS platforms.
• Execute the network trial’s/SWAP. Huawei (U2000/M2000) & ZTE (NetNumen).
• Lead the Manage services hand over process from NSN OSS to Huawei OSS.
• TL9000 Compliance.
• Supervise the third party integration (CFM TeMIP, CPM Aircom Optima) with EMS.
• Engage with planning function for new platforms deployments and ensure OSS platforms guidelines are taken care of
• Act as bridge b/w vendors and internal teams to provide support in non-OSS platforms integration with OSS platforms
• Provide second level support to in-sourced platforms.
• Engage vendor to get the platform issue resolved in time and report to management.
• Ensure Preventive Maintenance schedule is followed by vendor.
• Maintain the NMS inventory, documentation & summary sheets for team reference
• Analyze and prepare plans for OSS platform audit.
• Ensure of the system in functionalities performance Management, Fault Management & Configuration Management
• Supervise the end to end troubleshooting for the issues related to OSS platform.
• Lead release upgrades on live OSS servers and roll-out.
• Solution Management for customized business object- Templates / Reports
• Lead the OSS backup activities.
• Sun StorEdge 3310 Configuration and Management for Intelligent Network MPOS
• Providing support and management of Intelligent Network for Chriss Server
• Customization & Management of NMS server e.g. CACTI, ZENOSS, Syslog as per organization requirement.
• To manage emergencies & providing on site and on call 24/7 technical support to Telenor Pakistan. Supervise trouble ticket handling as per SLA, providing competence development and resource management.
• Coordinate with internal teams for Vendor SLA calculation & LD’s.
• Automate/Optimize the Telenor Network Operation Center & Telenor Reporting routine tasks, which lead to save many hours manual job. E.g. MSISDN Location Finder, E1 Health Checks, Fuel & Genset, TRX locking & unlocking
• Installation of Sun Solaris 9, oracle 10g on Sun Fire V440, V 240 and v210
• Installation/Configuration of Sun cluster 3.0 & VERITAS Volume Manager
• RAID 1 Implementation on all above mentioned servers
• Storage & Tape drive management.
• Backups & disaster recovery management.
• Daily routine activities and preventive maintenance of Sun System performance
• Configured the Galleon NTP GPS 6000 device to provide the time synchronization to mission critical server like Sun Billing, Sun Cluster systems, Packet Data Switch Network
Responsibilities in Linux:
• Squid Server with transparent Proxy and implementing Access List to provide the internet access to Corp LAN & CDMA users
• DNS Server ns1.diallog.com.pk Configuration as Master and Slave in Linux for domain diallog.com.pk & diallog.net
• Configured Apache server with virtual hosting, web analyzer, MYSQL (Backend database), Perl (for scripting) for the following web sites http://www.diallog.com.pk http://sales.diallog.pk http://partner.diallog.com.pk http://db.diallog.com.pk http://ccis.diallog.com.pk
• Implementation of IPTABLES to configured the DMZ for Corp Server’s
• Configured the MRTG with RRDTOOL to monitor the internet usage and E1 traffic with PING PROBE to check the latency of Packet’s and to monitor the Memory, CPU utilization of router and hardware firewall
• Configured the apache server for MRTG access with authentication and Certificate of Authority of Islamabad and Lahore region https://mrtg.itr.diallog.com.pk https://mrtg.ltr.diallog.com.pk
• Installation of Interactive Voice Recording IVR application to provide the customer Voice menu facility in Red hat Linux Enterprise 3.0
• Caller Ring Back Tone CRBT Server to provide the User predefine tone in their cell configured in the Debian
• Backup & Disaster Recovery Plans for all Linux based mission critical systems
Responsibilities in Windows:
• Microsoft Exchange 2003 for ITR (Islamabad) & LTR (Lahore) regions to provide the mail facility to Corp LAN users with Front-end / Back-end configuration, McAfee Group Shield as a mail antivirus and GFI Mail Monitor to block the SPAM
• Microsoft Windows Software Updating Service (WSUS) for ITR & LTR region to provide the automatically installation of Security Patches, Service Pack etc.
• Virtual Private Network Server to access the Corp LAN & Sun Systems network from Remote Location.
• Microsoft Share Point Portal Server to provide the organization latest News, Events Information, Daily Circular, Contacts List to Corp LAN & Maintain the Internal Web Sites with respect to Departments.
• Implementation of Symantec Anti-virus (Corp) to scan the Corp LAN systems
• Management of Call Center Server application
Master in Computer Science.