Store Manager
5asec Textile Expert
Total years of experience :13 years, 5 Months
• Responsible for managing store team, coaching & driving the performance of the store team to achieve store KPI
• Preparing daily and weekly sales report.
• Preparing category wise participation and contribution report.
• Reviewing store opportunities and action plan on daily basis.
• Maintaining staff productivity and contribution in Excel.
• Handling In store and warehouse transfers.
• Maintaining SOP files and conducting SOP and stock audits
Responsible for managing store team, coaching & driving the performance of the store team to achieve store KPIs
• Being a point of escalation for all the customer service issues
• Prepare daily sales report in excel.
• Prepare weekly requirement report in order to prepare replan for coming week.
• Responding to customer complaints and comments & updating customer claim/defect book.
• Updating of Eclaims, petty cash & handling cash counter.
• Ability in handling store team & giving product training.
• Stock merging, in warding & out warding.
• Responsible for managing store team
• Being a point of escalation for all the customer service issues
• Responding to customer complaints and comments & updating customer claim/defect.
• Handling In store transfers, Ecommerce & Multichannel (Omni channel) Orders.
• Stock merging and transfers.
• Visual merchandising
• Conducts store inventories once per quarter.
• Being a point of escalation for all the customer service issues
• Prepare daily & weekly sales report.
• Responding to customer complaints and comments & updating customer claim/defect.
• Handling In store transfers, Ecommerce & Multichannel/Omni channel orders.
• Stock merging and transfers.
• Visual merchandising
• Conducts store inventories once per quarter.
• Sales and Floor Presentation & store merchandising.
• Recording sales in monthly & daily sale report in excel.
• Prepare weekly top 20 report to check top selling products in order to prepare re plan for coming week.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Organized store merchandise by size, style and color to promote visually appealing environment.
• Responsibility for the achievement of our respective Sales Target
• Reviewing our sales performance & proven track record for meeting goals and deadline
• Prepared merchandise for sales floor.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Follow FIFO standards for merchandising, stocking, rotating and storing products.
• Managing stock levels, stock inwarding & placing orders of stocks
• Cashing up and maintain the records in a book to analyze monthly profit prepare monthly performance report.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
diploma im business management
grade B