HEAD OF UNIT , BANK CHANNEL , MERCHANT SERVICES
UNIFIED PAYMENT SERVICES LIMITED ( FORMERLY VALUCARD NIGERIA)
Total des années d'expérience :13 years, 2 Mois
My role as the Head, Circulation entailed end to end coordination of the circulation of the company newspaper (from taking delivery of prints from the press to resource allocation and monitoring to ensure optimum compliance and also gathering of feedback)
Within my stay on the job, I was able to reduce the departmental operational cost by introducing volume based earnings and also efficiency bonuses to maintain quality of output.
Additional roles include:
• Supervise the delivery & Circulation of newspapers within the coverage area
• Design and maintain an efficient roadmap for capture of target audience
• Serve as company interface
• Get feedback for better service provision
• Strategy formulation and execution -
• Human and capital resource management.
• Manage, control, plan and coordinate activities in relation to distribution
As the Telesales/client service manager, I was able to maintain database of clients and also ensure regular contact to retain loyalty
I was able to introduce loyalty promotions and surprise packages for clients on special occasions.
Additional roles include:
• Attend to clients’ inquiries and orders.
• Act as the company’s interface with customers in respect to enquiries, complaints etc.
• Supervise the delivery of goods to various customers.
• Submitting of daily sales report and inventory of stock.
• Issuance of invoice voucher to clients.
• Events Manager in charge of budgeting, Planning and executions of events' strategy
• Provide feedback and communicate constantly to ensure productive and efficient sales and operations.
• Act as clients’ service manager which involves after sales correspondence and database management.